healthcare blog awardABOUT OUR BLOG

Welcome to the Spokwise Healthcare Blog, where we share smart content on clinical communication and collaboration to keep you moving forward.

Interested in being a guest contributor or suggesting a topic? Email spokwise@spok.com.

 

November
14
Why Do Physicians Still Use Pagers?
  Smartphones have virtually taken over as the primary communication device at home and in the office: Seventy-seven percent of Americans own a smartphone, and 92 percent of millennials do, according to Pew Research Center. With this level of ubiq…
Read More

November
07
Create a Consistent Customer Experience Through Your Hospital Contact Center
The patient who wants to schedule an appointment as soon as possible. The mother calling to check in on her son’s condition. Another patient calling for directions to the hospital with a medical emergency. The husband asking which room his wife and…
Read More

October
31
What’s That Noise!?: How Technology Can Help Create a Quieter Hospital
  ​BEEP. BUZZ. PAGING DR. SMITH. CLANG. BEEP. THIS PAGE IS A TEST. Late this summer, my family had an unexpected trip to the ED at a nearby hospital. My mother, who lives alone, called me in a panic: She was experiencing terrible symptoms from a fo…
Read More

October
27
Category: Spok Customers
Connect 17 Recap: A Spok Customer’s Firsthand Perspective
   Editor’s Note: This week’s post comes from Cippy Seidler, Consumer Care Center Director at Banner Health. Cippy shares her experience attending Spok’s annual customer conference, Connect 17, Oct. 15–18 in New Orleans.…
Read More

October
10
Category: Patient Safety
The Right Stuff for Improving Compliance With Joint Commission Communication Goals
Major communication improvements between providers and patients, particularly during transition of care, are making headway within healthcare facilities, according to a Joint Commission blog post earlier this year. However, there is plenty of room for …
Read More

October
04
Extinguish Physician and Nurse Burnout: How Health IT Can Help Clinicians Love Their Jobs Again
Physician burnout is a hot term in healthcare right now, but it’s much more than a buzzword: It’s a massive issue. A letter written by CEOs of some of the top health systems in the country asserts that burnout is becoming a “national p…
Read More

September
26
4 Best Practices for Boosting Your HCAHPS Scores
  Dollars are on the line more than ever this year for hospitals and health systems when it comes to the patient experience: In 2017, HCAHPS* scores determine up to 2 percent of Medicare payments. Plus, patients are becoming savvy consumers and ma…
Read More

September
19
Category: Patient Safety
8 Ways to Reduce Alarm Fatigue in Hospitals
  ​The sheer volume of alarms in the typical hospital room causes alarm fatigue: Clinicians experience sensory overload from the excessive number of alarms and become desensitized, which can lead to longer response times or critical alarms being mis…
Read More

September
12
Category: Patient Safety
The Swiss Cheese Model of Patient Safety Errors: Closing the Holes with Message Accountability
  How many times in history has disaster struck due the “Swiss Cheese model” of accident causation? From plane crashes and engineering errors to patient safety events, this model defines how a series of small errors can lead to a major e…
Read More

September
06
 4 Advantages of a Consolidated Contact Center
  Hospital merger and acquisition (M&A) activity continues to be hot—and shows no signs of slowing down anytime soon. There were 102 hospital merger and purchase transactions announced in 2016, a 55 percent increase compared with 2010, acc…
Read More

Archive

2018

     December
     November
     October
     September
     August
     July
     June
     May
     April
     March
     February
     January

2017

2016

2015

2014