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Join the Spok blog and stay informed on the latest updates in clinical communications.

See why 2,200+ hospitals, including the best hospitals, trust Spok for communications.

October 26, 2023
Spok offers insights and key findings from our 2023 State of Healthcare Communications report.
September 21, 2023
With hospitals’ financial health and reputation on the line, many are looking for strategies on how to improve their HCAHPS scores. Here are four ways technology can help improve care team response and collaboration to provide the best patient experience.
August 24, 2023
Spok outlines considerations and tips to keep in mind when considering vendor consolidation at your hospital or healthcare system.
August 10, 2023
An online on-call scheduling system can take your contact center to the next level and help provider better support to care providers and patients.
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August 2, 2023
How did the best hospitals become great? Vince Kelly, Spok president and CEO, outlines five common characteristics of the organizations ranked on the 2022-23 Best Hospitals Honor Rolls.
July 27, 2023
Spok explains the advantages of leveraging a hosted solution to enhance hospital and healthcare system operations.
June 22, 2023
Addressing the clinician experience challenges of the Quadruple Aim will take a thoughtful, broad set of improvements, and communication workflow and technology improvements can make a meaningful difference.
June 8, 2023
Spok breaks down The Joint Commission’s new and revised emergency management guidelines, effective July 2022, and how they impact your healthcare organization.
March 16, 2023
Learn the 3 hospital contact center metrics that help you assess efficiency and where investment in training or technology could enhance the caller experience.
March 1, 2023
These 5 hospital contact center trends offer food for thought on new ways to help operators perform their critical role in patient care and provide excellent caller service that increases brand loyalty.
February 16, 2023
Learn how interactive speech technology can help increase efficiency, improve provider and patient satisfaction, and provide cost savings at your hospital call center.
January 25, 2023
Learn how technology can help call agents focus on providing a positive patient experience and strengthen your hospital’s reputation.