Blog

With hospitals’ financial health and reputation on the line, many are looking for strategies on how to improve their HCAHPS scores. Here are four ways technology can help improve care team response and collaboration to provide the best patient experience.

Spok outlines considerations and tips to keep in mind when considering vendor consolidation at your hospital or healthcare system.

An online on-call scheduling system can take your contact center to the next level and help provider better support to care providers and patients.

How did the best hospitals become great? Vince Kelly, Spok president and CEO, outlines five common characteristics of the organizations ranked on the 2022-23 Best Hospitals Honor Rolls.

Spok explains the advantages of leveraging a hosted solution to enhance hospital and healthcare system operations.

Addressing the clinician experience challenges of the Quadruple Aim will take a thoughtful, broad set of improvements, and communication workflow and technology improvements can make a meaningful difference.

Spok breaks down The Joint Commission’s new and revised emergency management guidelines, effective July 2022, and how they impact your healthcare organization.

Learn the 3 hospital contact center metrics that help you assess efficiency and where investment in training or technology could enhance the caller experience.

These 5 hospital contact center trends offer food for thought on new ways to help operators perform their critical role in patient care and provide excellent caller service that increases brand loyalty.

Learn how interactive speech technology can help increase efficiency, improve provider and patient satisfaction, and provide cost savings at your hospital call center.

Learn how technology can help call agents focus on providing a positive patient experience and strengthen your hospital’s reputation.

Physician burnout is a hot term in healthcare, but it’s much more than a buzzword: It’s a massive issue. Explore 5 ways technology can connect care teams and help mitigate the risks of burnout.