Blog

How did the best hospitals become great? Vince Kelly, Spok president and CEO, outlines five common characteristics of the organizations ranked on the 2022-23 Best Hospitals Honor Rolls.

We hope you will join Spok, the ANA Enterprise organizations, and colleagues around the country in recognizing the many sacrifices and contributions of nurses.

Check out these 10 interesting facts about nurses to learn more about nurses in many different areas of healthcare.

Technology is only as effective as the security measures that support it  What comes to mind when you think about...

IT departments shouldn’t underestimate the importance and value of their hospital’s contact center. Why? Because, with the right technology that integrates with your hospital enterprise directory, you have the power to bring together many critical communication functions to improve patient access, support care team collaboration, influence patient satisfaction, and much more.

The following are three top challenges that are keeping nurses up at night. 1. The patient experience; 2. Nurse retention and recruitment; 3. Keeping up with the rate of change. Explore three technology solutions provided by advanced clinical communication solutions that can help address these challenges.

Call recording in your hospital contact center is so much more than a ‘nice to have'. Explore five benefits of using call recording within your call center.

Planning to attend the HIMSS 2022 conference? Get a head start by learning about some of the education and technology being showcased at the in-person and digital event.

Spok highlights 2 of the top health technology risks along with solutions to address them. Tools like creating an actionable business continuity plan play a big role in minimizing risk and improving patient safety.

No one can predict, for certain, how the pandemic will change the future of healthcare contact centers. What are the...

Effective change management can make your technology project 6 times more likely to succeed. Learn how you can effect positive change at your healthcare organization.

Although the pandemic is increasing burnout, turnover, and attrition, nurses and healthcare leadership are facing the continuing challenges with resilience.