Blog

Learn the 3 hospital contact center metrics that help you assess efficiency and where investment in training or technology could enhance the caller experience.

These 5 hospital contact center trends offer food for thought on new ways to help operators perform their critical role in patient care and provide excellent caller service that increases brand loyalty.

Learn how interactive speech technology can help increase efficiency, improve provider and patient satisfaction, and provide cost savings at your hospital call center.

Learn how technology can help call agents focus on providing a positive patient experience and strengthen your hospital’s reputation.

Physician burnout is a hot term in healthcare, but it’s much more than a buzzword: It’s a massive issue. Explore 5 ways technology can connect care teams and help mitigate the risks of burnout.

What did 200+ healthcare professionals say about healthcare communications in 2022? Learn ongoing insight into the challenges facing our nation’s health systems and the importance of communication technology for providing excellent patient care.

Pagers continue to be a trusted communication tool for keeping care teams connected in hospitals and health systems. Discover the five reasons to consider replacing your existing pagers with the latest paging technology.

The alarm fatigue epidemic needs to be resolved: Here are eight ways to help diminish the din of alarms throughout your hospital, improve patient safety, and boost clinician satisfaction.

How did the best hospitals become great? Vince Kelly, Spok president and CEO, outlines five common characteristics of the organizations ranked on the 2022-23 Best Hospitals Honor Rolls.

We hope you will join Spok, the ANA Enterprise organizations, and colleagues around the country in recognizing the many sacrifices and contributions of nurses.

Check out these 10 interesting facts about nurses to learn more about nurses in many different areas of healthcare.

Technology is only as effective as the security measures that support it  What comes to mind when you think about...