Blog

Learn how technology can help call agents focus on providing a positive patient experience and strengthen your hospital’s reputation.

Explore what burnout means for caregivers, hospitals, and patients, and learn how health IT can actually help reduce and prevent burnout to help physicians and nurses love their jobs again.

What did 200+ healthcare professionals say about healthcare communications in 2022? Learn ongoing insight into the challenges facing our nation’s health systems and the importance of communication technology for providing excellent patient care.

Pagers continue to be a trusted communication tool for keeping care teams connected in hospitals and health systems. Discover the five reasons to consider replacing your existing pagers with the latest paging technology.

The alarm fatigue epidemic needs to be resolved: Here are eight ways to help diminish the din of alarms throughout your hospital, improve patient safety, and boost clinician satisfaction.

How did the best hospitals become great? Vince Kelly, Spok president and CEO, outlines five common characteristics of the organizations ranked on the 2022-23 Best Hospitals Honor Rolls.

We hope you will join Spok, the ANA Enterprise organizations, and colleagues around the country in recognizing the many sacrifices and contributions of nurses.

Check out these 10 interesting facts about nurses to learn more about nurses in many different areas of healthcare.

Technology is only as effective as the security measures that support it  What comes to mind when you think about...

IT departments shouldn’t underestimate the importance and value of their hospital’s contact center. Why? Because, with the right technology that integrates with your hospital enterprise directory, you have the power to bring together many critical communication functions to improve patient access, support care team collaboration, influence patient satisfaction, and much more.

The following are three top challenges that are keeping nurses up at night. 1. The patient experience; 2. Nurse retention and recruitment; 3. Keeping up with the rate of change. Explore three technology solutions provided by advanced clinical communication solutions that can help address these challenges.

Call recording in your hospital contact center is so much more than a ‘nice to have'. Explore five benefits of using call recording within your call center.