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Rewriting the contact center rulebook: Why work-from-home is here to stay and how to manage it successfully
Watch this webinar to learn four key strategies for transitioning contact center agents to remote work that continue to merit attention in 2022 and beyond.
What are the trends, challenges, and predictions for the future of healthcare communications? Get insight into the challenges facing our nation’s health systems and the importance of communication technology for providing excellent patient care.
One of the core challenges at OHSU was inaccurate and outdated data. This made it difficult for all users to find contact details quickly and efficiently. OHSU, in collaboration with the Spok Professional Services Team, outlined what items needed to be addressed to ensure accuracy of their data.
Join Spok leaders Tim Tindle and Jim Stein for an overview of the latest enhancements to Spok pagers, including the new GenA™ wide-area, 1-way pager.
Spok Care Connect is the heart of your communications, providing directory details, on-call schedules, staff contact preferences, secure messaging, and more. This solution allows your staff to access, prioritize, and act on the information they need when they need it.
eBooks and white papers
Discover why interoperability is essential for effectiveness and predictability that will drive improved patient care and safety, operational efficiency, and increased patient satisfaction.
The ‘call center of the future’: How Banner Health reimagined hiring, training, and retention strategies
Watch these excerpts of Cippy Seidler, Director of the Consumer Care Center at Banner Health, to learn how they’ve reimagined everything from hiring, training, and retention, to how they adjust operations for new processes.