May 20, 2018
I. Your Consent
II. Summary of Our Services and Site
Spok, Inc. (“we,” “us” or “our”) connects people to each other and to the data they need. Through the Website, our clients can learn about Spok’s software, hardware and other products that enable seamless, critical communications across platforms and devices. In addition to reading about our products, visitors to the Website can contact us to learn more about mission-critical communications, chat live with a solutions advisor and request demos of our services.
As with any service, you should be mindful of your privacy and security when communicating via our Website.
III. What Do We Collect on the Website?
- User Provided Public Content
Website users may be able to post publicly available content (“Public Content”) to certain areas of the Website, such as the Spok Blog. This content is meant for public consumption and we may collect and display it on the Website.
- Information you provide in forms you complete, i.e., to communicate your interest in learning more about our products and services
We collect and store the information you provide about yourself when completing and submitting online forms where you are invited to request additional information about our products and services or register for additional interactive services (“Online Form Data”). These forms typically ask you to provide your first name, last name, a valid e-mail address, title, phone number, company and address, as well as any specific questions or comments you may have.
To register for interactive services such as the Partner Portal, eStore or Spok Directions User Group, you may be asked to provide additional information to create a user name and password.
- Web Access and Usage Information
When you access or interact with our Website, we may collect certain information automatically and store it in log files or pseudonymized user profiles.
This information can be combined with the information you have generated and transmitted to or through us, which will enable us to analyze and better customize use of our Website.
Under Age 13. We do not knowingly collect any Personal Information from children under the age of thirteen (13) without parental consent, unless permitted by law. If we learn that a child under the age of thirteen (13) has provided us with Personal Information, we will delete it in accordance with applicable law.
Under Age 18. Our registered services are available only to individuals 18 or older. Minors under 18 years of age may have the Personal Information that they have provided to Spok while using the Website deleted by sending an email to email@example.com requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your Personal Information does not ensure complete and comprehensive removal of that data from all systems.
IV. How We Use Your Information
- We may collect, store, use, transfer, and disclose Public Content and Web Access and Usage Information for any purpose.
- We will use your Personal Information, including Online Form Data, for all purposes necessary to communicate with you about your interest in our Website, products and services; to inform you about events; to invite you to participate in new initiatives or feature and product upgrades; to perform quality control activities; and to conduct research and development.
- We use third-party analytics services to help Spok understand how visitors engage with our Website. These analytics services allow us to analyze all types of data received from users and businesses to generate reports about aggregate user behavior on our Website and help us to measure and research its effectiveness. The specific tools utilized may change from time to time, however the underlying objectives remain the same. To learn more about these services, contact firstname.lastname@example.org.
V. Ability of User to Opt-Out
Should you later wish not to receive any e-mails related to the Personal Information you submitted, you can ask to be removed from our mailing list by emailing us at email@example.com or selecting the opt-out link if provided.
VI. How We Share Information
VII. Retention of Personal Information
VIII. Third-Party Sites and Services
- Payment information
Spok does not currently support payment services via the spok.wpengine.com website.
- Live Chat
- Third Party Sites
IX. Do Not Track Signals and Similar Mechanisms
Some web browsers may transmit “do-not-track” signals to the websites with which the user communicates, although web browsers incorporate and activate this functionality in different ways, and it is not always clear whether users intend for these signals to be transmitted. There currently is disagreement, including among participants in the leading Internet standards-setting organization, concerning what, if anything, websites should do when they receive such signals. Spok currently does not take action in response to these signals, but, if and when a standard is established and accepted, we may reassess how to respond to these signals.
XI. Security of Your Information
Spok is very concerned about safeguarding the confidentiality of your information. We follow generally accepted industry standards to protect the Personal Information submitted to us from unauthorized access, both during transmission and once we receive it. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through our Website, we cannot and do not guarantee the security of any information you transmit on or through the Website, and you do so at your own risk.
XII. How to Contact Us
Questions about this Summary, our Privacy Statement, or about Spok’s handling of your personal information may be emailed to firstname.lastname@example.org or sent to:
6850 Versar Center, Suite 420
Springfield, VA 22151
XIII. Correcting, Updating or Deleting Information
The Website gives users the option to correct, update or delete Personal Information previously provided to us by the user; however, we will maintain copies of user information to the extent retained as part of the Website’s standard backup/archive process or required by law or regulatory requirements and subject to our legal obligations.
To make changes to your contact information or other Personal Information, please contact us as described above in the “How to Contact Us” section.
XIV. Site Visitors From Outside of the United States
The Website and the servers upon which the Website is hosted are located in the United States. Any personal data that users outside of the United States provide via the Website will be transferred to the United States, and by visiting the Website or submitting personal data, you authorize this transfer.
XV. Business Transfers