Home / Solutions / Contact center

Contact center

Improve customer service through best-in-class contact center solutions

Provide fast and effective help to callers. Manage rising call volumes with high-quality caller service.

YouTube player

Why use Spok contact center solutions? 

Equip your hospital contact center operators with the tools needed to speed caller response  

Provide unparalleled customer service with more automated and efficient processes that will increase operator productivity, reduce costs, and elevate your call center to be the clinical communication hub for your hospital. Easy-to-use technology and efficient processes help recruit and retain call center staff. Removing the burden of manual tasks enables call center agents to handle more diverse duties and responsibilities, and transform your contact center into a revenue generating hub. And, doctors, nurses, ancillary staff, patients, and family members receive accurate information quickly. 

Simplify your contact center processes

Support internal clinical communications and provide elevated customer service for external callers. Quickly and accurately look up staff and launch code calls, as well as send a message or page to individuals, groups, and roles. You’ll no longer need to reference outdated directories, spreadsheet-based on-call schedules, or multiple databases. Say goodbye to the paper-based chaos and provide access to everything your medical call center staff needs at their fingertips. 

Read our essential guide on hospital contact centers >>

Interactive speech with Spok Voice Connect™:  

Are you looking to increase efficiency, improve provider and patient satisfaction, and provide cost savings to your organization? Spok Voice Connect uses interactive voice response (IVR) technology for improved performance and provides intuitive, voice-based interaction in your contact center. This system works alongside your contact center operators to process routine phone requests including directory assistance, messaging, and paging—without the need for live operators and with more ease-of-use than touchtone menus. With interactive speech, operators’ time is freed to support more complicated requests – which increases efficiency and customer satisfaction and provides cost savings to your contact center.  

Which contact center solution is best for my organization? 

Need interactive speech with Spok Voice Connect to help process routine phone requests and reduce operator workloads? That’s an option. Looking for a solution for call recording and quality management to provide focused operator training? That’s available, too. Schedule a consultation with our sales team to learn which solution is right for your organization.

Putting patient care first

Use Spok to deliver clinical workflow automation to enable efficient, safe patient care.

Your platform solution
for clinical communications

Explore Spok Care Connect®:

Spok Care Connect overview
Improve workflows across your organization, from the contact center to the patient’s bedside. Include everyone on your care teams, from doctors and nurses to housekeeping and transport staff. 

Secure messaging 
Enable seamless communication with care teams across your health system

Enterprise directory 
Reduce errors and wasted time with one centralized source of accurate contact data for all roles across the health system

On-call scheduling 
Provide accurate and up-to-date scheduling information at your fingertips

Clinical care 
Connect clinical teams with the people and information they need when and where it matters most

Contact center
Improve caller service through best-in-class contact center solutions

Manage your paging strategy with the nation’s largest paging network