Home / Services / Assessment Services

Assessment Services

Evaluate the utilization and performance of your Spok environment and review recommendations for potential optimization. 

Typical Assessment Services

Projects that Spok commonly assists with include:  

Wireless Assessment

  • In collaboration with our strategic partner, Clinical Mobility, Spok conducts a passive wireless assessment to help identify gaps in your organization’s wireless infrastructure that could affect delivery speed and the reliability of secure messaging. 
  • With many years of IT healthcare experience, Clinical Mobility offers a full assessment of wireless infrastructure and devices. Spok brings collaboration and shared knowledge of Spok solutions. 
  • Conduct radio frequency (RF) analysis of your hospital’s infrastructure design and current configuration to optimize application(s) performance​. 
  • Perform tests on secure messaging, nurse call systems, clinical communication & collaboration, and other applications to ensure increased user adoption and improve clinical workflows. 

Solution Assessment

  • Spok experts work with stakeholders to evaluate the current usage of Spok technologies and identify opportunities to get more out of existing investments. 
  • Using data extracts, pre-canned assessments, and on-site interviews and observation, Spok consultant(s) document current use of Spok solutions and provide recommendations for solution optimization and investments. 
  • Guidance to understand how to quantify current usage across all Spok applications and operationalize recommended improvements to increase user engagement, adoption, and ROI.

Technical Assessment

  • Experienced technical resources to review customers’ Spok technology environment, infrastructure, and components. 
  • Resources provide guidance on proactive maintenance and support, systems monitoring, administration best practices, and recommended improvements. 
  • Evaluation of Spok system(s) availability, capacity, and continuity. 
  • IT service management processes for request fulfillment, incident/problem management, access management, and event management.

From a Solution Assessment service, Spok consultants identified opportunities for North York General Hospital (Canada), including HL7 feed modifications, current product updates and optimization, a Data Integrity engagement, and new solution options. 

Spok Value-added services including Assessment services, adoption services, and advisory services to get maximum value out of your Spok solutions

When you aren’t using Spok daily, you tend to forget itHaving you guys on site was a great refresher for the team on stuff launched and learned five years ago.”

Jayson Figueroa, Telecom Supervisor, North York General Hospital (Canada)

Want more information? 

Contact us to learn more about our Value-Added Services and resources that can help your organization expand the value of your Spok solutions.