Assessment Services
Evaluate the utilization and performance of your Spok environment and review recommendations for potential optimization.
Typical Assessment Services
Projects that Spok commonly assists with include:
Wireless Assessment
- In collaboration with our strategic partner, Clinical Mobility, Spok conducts a passive wireless assessment to help identify gaps in your organization’s wireless infrastructure that could affect delivery speed and the reliability of secure messaging.
- With many years of IT healthcare experience, Clinical Mobility offers a full assessment of wireless infrastructure and devices. Spok brings collaboration and shared knowledge of Spok solutions.
- Conduct radio frequency (RF) analysis of your hospital’s infrastructure design and current configuration to optimize application(s) performance.
- Perform tests on secure messaging, nurse call systems, clinical communication & collaboration, and other applications to ensure increased user adoption and improve clinical workflows.
Solution Assessment
- Spok experts work with stakeholders to evaluate the current usage of Spok technologies and identify opportunities to get more out of existing investments.
- Using data extracts, pre-canned assessments, and on-site interviews and observation, Spok consultant(s) document current use of Spok solutions and provide recommendations for solution optimization and investments.
- Guidance to understand how to quantify current usage across all Spok applications and operationalize recommended improvements to increase user engagement, adoption, and ROI.
Technical Assessment
- Experienced technical resources to review customers’ Spok technology environment, infrastructure, and components.
- Resources provide guidance on proactive maintenance and support, systems monitoring, administration best practices, and recommended improvements.
- Evaluation of Spok system(s) availability, capacity, and continuity.
- IT service management processes for request fulfillment, incident/problem management, access management, and event management.
From a Solution Assessment service, Spok consultants identified opportunities for North York General Hospital (Canada), including HL7 feed modifications, current product updates and optimization, a Data Integrity engagement, and new solution options.
Want more information?
Contact us to learn more about our Value-Added Services and resources that can help your organization expand the value of your Spok solutions.
