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SPOKWISE HEALTHCARE BLOG

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Welcome to the Spokwise Healthcare blog, where we share smart content on healthcare communication and collaboration to keep your wheels turning.

Interested in being a guest contributor or submitting a topic? Email spokwise@spok.com.

 

Feb
21
Category: General Healthcare
  Whenever I have the opportunity to travel to a foreign country, I always push myself to learn some key tourist phrases beforehand, like “Which way to the nearest subway stop?” or the ever important, “Where is the bathroom?”…
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Feb
14
Category: General Healthcare
  Headlines about hospital data breaches that expose thousands of medical records appear with alarming frequency. Yet even one breach can be devastating.  A single breach at a Pennsylvania practice in the first half of 2016 exposed 87,000 patie…
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Feb
08
Category: Secure Texting
  When I was a hospitalist, my routine would be to review the EHR, try to find and talk to the nurse, visit the patient, and then document my notes and place orders. The next step was often the most challenging for me: How to communicate my intent…
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Jan
31
Category: General Healthcare
  If you mention user experience (UX) to a hospital CIO or IT director, you very well might get a knowing smirk. And not without good reason: In general, UX in anything related to healthcare is notoriously clunky due to the complex nature of…
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Jan
24
Category: Alarm Management
  As a Spok mobility consultant who visits healthcare organizations on a near-weekly basis, I’ve been on my fair share of airplanes. While the process of being at an airport can be painful, I’ve become very comfortable with being in fl…
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Jan
10
Category: Mobile Workflows
  Bring your own device (BYOD) programs are well established for physicians: Nearly 90 percent of doctors have the option to participate in BYOD programs at their organizations according to Spok’s Fifth Annual Mobility Strategies in Healthcare…
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Jan
03
Category: Contact Center
Contact center staff do such much more than field calls in today’s modern hospital. Healthcare contact centers have evolved from siloed call centers to multi-functional communications hubs. They touch virtually every area of the hospital. Their ex…
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Dec
28
Category: General Healthcare
  Back in 2001, the Institute of Medicine published a landmark report, Crossing the Quality Chasm, which included a framework of 10 “simple” rules for healthcare redesign in the 21st century. The framework included directives like &ldquo…
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Dec
20
  From the Spok family (600+ strong around the world) to yours, happy holidays and best wishes for a bright 2017.  
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Tags : new year, holiday

Dec
13
Category: Alarm Management
  I've worked in healthcare IT for the majority of my career. My curiosity in tech was what brought me to the industry. My passion for helping others through healthcare is what has kept me here. I've always seen my role in providing commun…
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