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Welcome to the Spokwise Healthcare blog, where we share smart content on healthcare communication and collaboration to keep your wheels turning.

Interested in being a guest contributor or submitting a topic? Email spokwise@spok.com.

 

November
22
Category: Mobile Workflows
While “do no harm” isn’t actually part of the Hippocratic Oath, patient safety is a foundational goal of every hospital and health system. However, adverse events still occur at an alarming rate. Recently, Becker’s Hospital Revie…
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November
14
Category: Paging
  Smartphones have virtually taken over as the primary communication device at home and in the office: Seventy-seven percent of Americans own a smartphone, and 92 percent of millennials do, according to Pew Research Center. With this level of ubiq…
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November
07
Category: Contact Center
The patient who wants to schedule an appointment as soon as possible. The mother calling to check in on her son’s condition. Another patient calling for directions to the hospital with a medical emergency. The husband asking which room his wife an…
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October
31
Category: Alarm Management
  BEEP. BUZZ. PAGING DR. SMITH. CLANG. BEEP. THIS PAGE IS A TEST. Late this summer, my family had an unexpected trip to the ED at a nearby hospital. My mother, who lives alone, called me in a panic: She was experiencing terrible symptoms from a…
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October
27
   Editor’s Note: This week’s post comes from Cippy Seidler, Consumer Care Center Director at Banner Health. Cippy shares her experience attending Spok’s annual customer conference, Connect 17, Oct. 15–18 in New Orlean…
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October
10
Category: Mobile Workflows
Major communication improvements between providers and patients, particularly during transition of care, are making headway within healthcare facilities, according to a Joint Commission blog post earlier this year. However, there is plenty of room …
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October
04
Category: Mobile Workflows
Physician burnout is a hot term in healthcare right now, but it’s much more than a buzzword: It’s a massive issue. A letter written by CEOs of some of the top health systems in the country asserts that burnout is becoming a “national p…
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September
26
Category: General Healthcare
  Dollars are on the line more than ever this year for hospitals and health systems when it comes to the patient experience: In 2017, HCAHPS* scores determine up to 2 percent of Medicare payments. Plus, patients are becoming savvy consumers and ma…
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September
19
Category: Alarm Management
  The sheer volume of alarms in the typical hospital room causes alarm fatigue: Clinicians experience sensory overload from the excessive number of alarms and become desensitized, which can lead to longer response times or critical alarms being miss…
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September
12
Category: General Healthcare
  How many times in history has disaster struck due the “Swiss Cheese model” of accident causation? From plane crashes and engineering errors to patient safety events, this model defines how a series of small errors can lead to a major e…
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Archive

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