Spok is the Leader in Clinical Communication Solutions
About Spok, Inc. (Formerly USA Mobility Wireless and Amcom Software)
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Springfield, Va., is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians, support administrative compliance, and provide a better experience for patients. Our customers send over 100 million messages each month through their Spok® solutions. Spok is making care collaboration easier.
Spok By The Numbers
All of the 21 adult hospitals on the U.S. News & World Reports “best hospitals” honor rolls rely on Spok.
One fully integrated clinical communication platform
From the contact center to the patient’s bedside, the Spok Care Connect communication platform provides directory details, on-call schedules, staff preferences, secure texting, and a lot more.
The Trusted Name for Healthcare Communications:
Spok customers use our solutions to improve alert fatigue, send sepsis notifications, improve HCAHPS scores and STEMI response, and reduce admission and discharge times. All 21 adult and 9 out of 10 children’s hospitals named to U.S. News & World Report’s 2019-20 “Best Hospitals” Honor Rolls rely on Spok’s critical communication solutions to help them provide the best patient care. Sixty-five percent of Magnet-designated hospitals use Spok, and our customer maintenance renewal rate is consistently at 99+ percent.
Flexibility and Device Diversity:
The ability to communicate across multiple devices (smartphones, pagers, tablets, Wi-Fi phones, etc.) is no longer optional in today’s healthcare environment. Our solutions—which include sending secure messages, alarms, and alerts across multiple modalities—support a flexible, diverse device mix.
The ONE Healthcare Communication Solution for Everyone in Your Organization:
Spok Care Connect is the only enterprise healthcare platform that truly encompasses all aspects of communications without the need for disparate point systems that don’t share information. It enhances workflows throughout the hospital with interoperability that extends your existing investments in the EHR and other care systems and keeps clinical information flowing smoothly. Spok Care Connect delivers messages and data quickly and securely to clinicians and staff who need to act on it.
A Partnership to Help You Achieve Your Goals:
Our healthcare experts have years of experience in designing, implementing, and supporting our solutions. In addition to 24/7 support, you can engage our professional services team to help you maximize the use and value of your solutions with best practices and pre-built clinical and operational workflow support. Our leadership and employees are passionate about our mission to improve patient care.
Stability and Peace of Mind:
We are a publicly traded, financially sound organization. We continually invest in the people and technology needed to evolve our solutions to meet customer needs.
An Engaged Customer Community for Feedback and Learning:
Spok has established multiple channels to gain direct customer feedback to build into our product vision and strategy. This includes an annual customer conference and frequent user group meetings, which also enable you to leverage your peers for ongoing learning. Our CMO and CNO conduct regular focus groups with fellow clinicians to gauge ongoing clinical needs in today’s fast-changing healthcare environment.
A Partial List of Our Customers
Our solutions can be found in all 21 adult and 10 children’s hospitals named to U.S. News & World Report’s 2018-2019 “Best Hospitals” Honor Rolls; the highest levels of government; leading public safety institutions, many colleges and universities; the largest hotels, resorts, and casinos; and well-known manufacturers. A sampling of these customers includes:
Banner Health System, City of Clifton (N.J.) Police Department, Coffs Harbour Hospital, Fairview Health Services, Fort Stewart, Foxwoods Resort Casino, Froedtert Hospital & The Medical College of Wisconsin, Maimonides Medical Center, Sidra Medical and Research Center, Stafford Township (N.J.), St. Vincent’s Hospital Melbourne, The Ottawa Hospital, The Peninsula Hotels, and The U.S. Army. See more customers, and the success they have achieved, by reading some of our case studies.