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The ‘call center of the future’: How Banner Health reimagined hiring, training, and retention strategies
Watch these excerpts of Cippy Seidler, Director of the Consumer Care Center at Banner Health, to learn how they’ve reimagined everything from hiring, training, and retention, to how they adjust operations for new processes.
Since using Spok Go, the organization has seen a 44-minute improvement in boarding time and a 31-minute reduction in overall length of stay in the ED.