Filter by topic
Filter by role
Filter by solution
Filter by type
One of the core challenges at OHSU was inaccurate and outdated data. This made it difficult for all users to find contact details quickly and efficiently. OHSU, in collaboration with the Spok Professional Services Team, outlined what items needed to be addressed to ensure accuracy of their data.
The ‘call center of the future’: How Banner Health reimagined hiring, training, and retention strategies
Watch these excerpts of Cippy Seidler, Director of the Consumer Care Center at Banner Health, to learn how they’ve reimagined everything from hiring, training, and retention, to how they adjust operations for new processes.