Coordinated emergency notification from code calls to facility events
Deliver the right emergency notification to the right people at the right time for any critical event. Spok® initiates, escalates, and logs every event from first alert to all-clear automatically or operator-guided based on your workflows.
How Spok emergency notification accelerates critical event response
Automated code
alert delivery
Initiate code calls with pre-configured templates that notify specific response groups on their preferred devices, eliminating calling trees
and the manual tasks that
delay response.
Confirmed delivery and intelligent escalation
Track acknowledgments in near real time. When a responder does not confirm within your defined threshold, Spok automatically escalates to the next person
or group.
Audit-ready records
for every event
Every notification, response, and escalation is timestamped and logged to support post-incident analysis, process improvement, and Joint Commission readiness.
Initiate code calls without calling trees or manual tracking
Spok emergency notification capabilities use pre-configured notification templates to notify specific groups, such as rapid response teams, Code STEMI teams, and others, on their preferred devices simultaneously — removing the time-consuming manual tasks that delay response.
- Dispatch code alerts simultaneously to pagers, smartphones, Wi-Fi phones, and overhead systems
- Use pre-configured templates for specific code types, such as Code Blue, Code STEMI, rapid response, security alerts, facility outages, and mass casualty events
- Eliminate manual tasks such as typing pages, tracking responses, and locating backup providers when primary contacts fail to respond
Emergency procedures handling with live situational awareness
Spok guides users through the emergency procedures handling process, whether through the operator console or the web-based interface, giving them the ability to intervene at any point. Spok tracks every acknowledgment in near real time, maintains live situational awareness throughout the event, and automatically escalates when a responder does not confirm within your defined threshold.
- Monitor response status for every active code event from a centralized web console
- Initiate and manage events directly from the web-based interface — no operator console required
- Automatically escalate to the next person or group when primary contacts fail to respond on time
- Log every notification, response, and escalation with timestamps for reporting and analysis
- Use post-event reports for Joint Commission readiness, post-incident review, and process improvement
Reach every responder on their preferred device
Spok delivers emergency notifications to virtually any device in a single broadcast. The correct escalation path is identified based on provider availability and preferred device. No alert goes unanswered regardless of staffing or network conditions.
- Work within your existing device environment
- Integrate on-call scheduling so alerts reach the right provider, not just any available device
- Wide-area paging provides redundancy when cellular and Wi-Fi are disrupted
- Deliver alerts securely across multiple channels, with encryption options for communications containing PHI
Supporting industry mandates and guidelines
Organizations with emergency and business continuity teams require fast notification and interactive communications when an incident occurs. Spok emergency notification solutions help you comply with industry mandates and guidelines, such as the Hospital Incident Command System (HICS) and National Incident Management System (NIMS) initiatives Joint Commission guidelines, and HIPAA secure messaging requirements.
Done managing emergency notifications manually?
Faster emergency response starts with automated workflows and reliable delivery for emergency alerts. See how Spok streamlines emergency and code alert delivery, escalation, and maintains audit trail documentation across your health system.
Your platform solution
for clinical communications
Explore Spok Care Connect®:
Spok Care Connect overview
Improve workflows across your organization, from the contact center to the patient’s bedside. Include everyone on your care teams, from doctors and nurses to housekeeping and transport staff.
Secure messaging
Enable seamless communication with care teams across your health system
Enterprise directory
Reduce errors and wasted time with one centralized source of accurate contact data for all roles across the health system
On-call scheduling
Provide accurate and up-to-date scheduling information at your fingertips
Clinical care
Connect clinical teams with the people and information they need when and where it matters most
Contact center
Improve caller service through best-in-class contact center solutions
Paging
Manage your paging strategy with the nation’s largest paging network