Advisory Services
Outline a consultative strategy for maximizing industry best practices and efficiency.
Typical Advisory Services
Mobile Device Lifecycle Management
- Our strategic partner, Clinical Mobility, oversees your mobile device fleet, handling deployment, security, and configuration management, thereby alleviating the cost and resource burden from your organization.
- With extensive healthcare IT experience, Clinical Mobility provides ongoing device maintenance and support, while Spok contributes collaboration and solution expertise.
- Quarterly Business Reviews evaluate your devices, assess performance, and identify maintenance requirements.
- Service includes remedial user training and application support to ensure complete adoption.
Workflow Analysis
- Help identify both clinical and operational process improvements that align with your organization’s strategic initiatives.
- Spok consultant works collaboratively with your stakeholders and subject-matter experts to design industry best workflow practices via a series of analysis workshops.
- Expert advice on how to integrate communication and clinical systems with one another and insert them into organizational workflows.
Data Integrity
- Spok consultants assist in cleaning up data in your organization’s Spok Care Connect® database to ensure optimal integrity and cleanliness.
- Discovery workshops and scripts help identify business-impacting gaps in data.
- Guidance on strategies that follow Spok best practices and tie outcomes to improved key performance indicators to measure return on investment.
Consulting as a Service
- Spok consultants assist in cleaning up data in your organization’s Spok Care Connect database to ensure optimal integrity and cleanliness.
- Discovery workshops and scripts help identify business-impacting gaps in data.
- Guidance on strategies that follow Spok best practices and tie outcomes to improved key performance indicators to measure return on investment.
Custom Consulting
- Organizations with needs that don’t qualify as another Value-Added Service.
- Dedicated solution consultants provide assistance and guidance for your organization.
- Customized projects may be smaller or large-scale engagements to provide a resource and/or specific deliverables based on a customer’s needs and goals.
- Examples include integrations, external feeds, licensing, and console-specific packages.
Reporting Consultation Service
- Spok consultants assist in learning how to generate reports and extract data without additional resources.
- Connect third-party business intelligence (BI) and analytics platforms to the Spok Care Connect® reporting environment.
- Access reporting templates valued by other Spok customers.
- Tailor existing reports and data exports to align with business objectives.
“This streamlined sepsis response workflow has really helped our patients.”
— Kencee Graves, Internist and Assistant Professor of Internal Medicine, at University of Utah Health
See how Spok helped The Medical Center Health System
correct over 33,00 records with a Data Integrity Service.
This case study highlights how clean and consistent data can mitigate patient care and safety risks and reduce gaps and inconsistencies.
Want more information?
Contact us to learn more about our Value-added Services and resources that can help your organization expand the value of your Spok solutions.
