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Case studies
Orlando Health transitioned from its previous private branch exchange (PBX) to the Spok Smart Console, a key system that improves how the organization’s contact center manages customer communications.
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Case studies
Spok's Data Integrity Service helped MCHS clean up their database by identifying data gaps, quantifying impact, isolating tasks, and validating post-cleanup. This created accurate, up-to-date data to drive faster clinical communications, increase Spok adoption, and optimize workflows.
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Case studies
Oregon Health & Science University Hospital Case Study
One of the core challenges at OHSU was inaccurate and outdated data. This made it difficult for all users to find contact details quickly and efficiently. OHSU, in collaboration with the Spok Professional Services Team, outlined what items needed to be addressed to ensure accuracy of their data.
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Case studies
Watch these excerpts of Cippy Seidler, Director of the Consumer Care Center at Banner Health, to learn how they’ve reimagined everything from hiring, training, and retention, to how they adjust operations for new processes.
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Case studies
Using Spok, UPMC created one console view and implemented a single tab to access contact details. Now, operators have all the information they need at their fingertips.
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Case studies
Transitioned contact center agents to a remote-work posture and successfully maintained operations at the virtual frontline of the COVID-19 pandemic.
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Case studies
Alleviated clinician burnout with faster, easier communications and simplified operations by consolidating contact centers into a centralized location.
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Case studies
Deployment of Spok contact center solution led to numerous efficiency gains. Most significant was the dramatic decrease in average call handling time from 43 seconds to 18 seconds (or 75.3% decrease).
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Case studies
Increased operator productivity and improved communication and care coordination between clinicians and other hospital staff.
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Case studies
By providing competitive salaries, a clear career progression, and more efficient ways to use Spok console, University of Utah Health increased engaged employees from 33% in 2015 to 74% in 2017.