Blog

How did the best hospitals become great? Vince Kelly, Spok president and CEO, outlines five common characteristics of the organizations ranked on the 2022-23 Best Hospitals Honor Rolls.

IT departments shouldn’t underestimate the importance and value of their hospital’s contact center. Why? Because, with the right technology that integrates with your hospital enterprise directory, you have the power to bring together many critical communication functions to improve patient access, support care team collaboration, influence patient satisfaction, and much more.

Planning to attend the HIMSS 2022 conference? Get a head start by learning about some of the education and technology being showcased at the in-person and digital event.

No one can predict, for certain, how the pandemic will change the future of healthcare contact centers. What are the...

Gregg Aguilar is on a mission to transform the contact center at the University of New Mexico Hospital (UNMH) into a customer engagement center.

What does it take to be the best of the best in healthcare IT? Dive into an analysis of the 2018 Most Wired Hospitals to see what they share.