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Category Spok Customers
Gregg Aguilar is on a mission to transform the contact center at the University of New Mexico Hospital (UNMH) into a customer engagement center.
Tags call center, contact center, patient satisfaction, call recording, physician answering
What does it take to be the best of the best in healthcare IT? Dive into an analysis of the 2018 Most Wired Hospitals to see what they share.
Tags healthcare IT, CHIME, Most Wired, clinical communication
Hospitals are playing with fire if theyre not investing in disaster response. Dean Parris of Bermuda Hospitals Board shares how to best prepare for the worst.
Tags clinical communications, connect, disaster recovery, emergency response, disaster response, emergnecy notification
Whats the difference between platforms and point solutions in healthcare, and why does it matter? We answer CIOs frequently asked questions about clinical collaboration technology.
Tags clinical communications, Spok Care Connect, leadership, platform, strategy
Miss Connect 18, or want to relive it? Two nurse leaders from the Spok Nursing Advisory Council share their experiences in Scottsdale.
Tags clinical communications, connect, secure messaging, user conference, Connect 18
“Some heroes dont wear capes” may as well have been referencing physicians and nurses. See how care teams at four hospitals use Spok to enhance their care delivery abilities.
Tags patient satisfaction, nursing, patient safety, patient experience, patient outcomes, cliniacl communication
How did the best hospitals become great? Spok CEO Vince Kelly outlines five common characteristics of the organizations ranked on the 2018-19 Best Hospitals Honor Rolls.
Tags health IT, patient care, clinical communications, Best Hospitals, patient experience, healthcare communications
Connect 18, Spoks annual healthcare conference, will be bigger and better than ever in Scottsdale—learn what you can expect from the leading clinical communication event.
Tags connect, user conference, Connect 18, customer conference
Piecemeal communication solutions are fraught with issues and arent sustainable in todays healthcare. Explore three key advantages of a healthcare communications platform.
Tags clinical communications, Spok Care Connect, healthcare IT, healthcare communications
Spok customer Cippy Seidler of Banner Health shares her highlights of Connect 17 in New Orleans.
Tags Connect 17, Spok Connect, Connect 18, customer conference
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