The Best Hospitals Rely on Spok
The top-ranked hospitals in the U.S. rely on Spok solutions for powerful care team collaboration. For the sixth consecutive year, all 20 hospitals named to U.S. News & World Report's 2018-19 Best Hospitals Honor Roll and all 10 hospitals named to the 2018-19 Best Children's Hospitals Honor Roll trust Spok for clinical communications to support exceptional patient care and advance their missions.
No other company in the healthcare IT space can say the same. It's a distinction we're particularly proud of. These leading hospitals entrust their enterprise healthcare communications to Spok. The Spok Care Connect platform exists behind the scenes: when a patient calls the hospital, when an alert is sent to the right provider when a patient's vitals dip outside acceptable thresholds, and when a critical code, such as a code blue or a code STEMI, is launched. We play a vital role in the delivery of exceptional patient care, and we’re truly honored to do so at all the Best Hospitals, as well as more than 1,900 hospitals across the country.
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The 2018-19 Best Hospitals Rely on Spok
Seconds count in healthcare: Care teams need to efficiently coordinate care and are often required to make quick decisions. Spok helps them make more informed decisions by delivering the information needed—whether that's a consult with another provider, patient information from the EHR such as vital signs and real-time waveforms, or the latest critical test result.
Spok integrates with existing workflows and systems to deliver this clinically-actionable information into the hands of the care team members who need to act on it—wherever they are and on whatever device they are using. From the contact center to the patient's bedside, Spok Care Connect provides up-to-date directory details, on-call schedules, staff contact preferences, secure messaging, clinical alerting, and more.
Technology Built on Relationships
The expansive footprint of Spok Care Connect didn't happen by accident—it's the result of years of building deep partnerships with our hospital customers. You see, we don't create technology for clinical settings and real-world care workflows in a vacuum. Spok not only employs over a dozen clinicians, but we also listen closely to our customers and examine their needs and industry forces to develop technology that sets them up for success.
We gather valuable input from hospitals in several ways. We host regular meetings with our trio of advisory councils—strategic, physician, and nurse—to discuss trends and opportunities, provide input on their existing Spok solutions, and advise on solution roadmap and strategic priorities. In addition, Spok customers are encouraged to join the monthly Spok Directions User Group, open to anyone with input or ideas on Spok product direction and interested in exchanging advice on best practices. Finally, the highlight of the year is Connect, the Spok annual healthcare conference, which unites more than 200 healthcare leaders from across the U.S. in a destination city for a week of learning, networking, and fun.