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CASE STUDIES

Customer Case Studies

HEALTHCARE  |  AGED CARE  |  GOVERNMENT  |  HOSPITALITY  |  EDUCATION  |  EMERGENCY SERVICES

Video Case Studies

Healthcare

Aspen Healthcare - Holly House Hospital (Clinical Alerting and Notification)
Sending nurse call system alerts to mobile caregivers improves efficiency and strengthens patient care

Atlantic Health Systems (Operator Console, Speech Recognition, Web-Based Directory)
Implementing a solution for comprehensive call handling

Banner Health (Operator Console, Speech Recognition, Web-Based Directory)
Improving process for code blue and neonatal intensive care (NICU) alerts

Children's Hospital Colorado (Clinical Alerting and NotificationEmergency NotificationOn-Call SolutionsWeb-Based DirectorySecure Texting)
Improving patient care with reduced noise throughout the hospital and improved communications for quicker response time 

Ann Tesmer"We could survive without our EHR for a few hours if we had to, but we don't feel like we could survive even for minutes without Spok."

–Ann Tesmer
Regional Director of Operations
Froedtert & The Medical College of Wisconsin

Coffs Harbour Hospital (Clinical Alerting and Notification)
Spok Messenger improves care by linking alerts from nurse call, duress, security, fire, and building management systems to mobile staff carrying wireless telephony

Epworth HealthCare (Clinical Alerting and Notification )
Simplifying and standardizing communications throughout the healthcare system

Franciscan St. Anthony Health (Emergency Notification)
Speeds code initiation and response time 

Froedtert Hospital and The Medical College of Wisconsin (Secure Texting
Helping physicians communicate easily and protect sensitive information with secure texting

Greenslopes Private Hospital (Clinical Alerting and Notification)
Spok Messenger seamlessly integrates with nurse call, duress, and patient monitoring / telemetry systems to alert staff quickly of critical situations

Gundersen Lutheran Health System (Emergency Notification)
Emergency notification system to save lives

Hospital for Special Surgery (Spok Care Connect® )
Spok Care Connect improved response time and enhanced communication throughout the organization

Indiana University Health (Emergency Notification)
e.Notify provides leading Indiana hospital network with effective emergency notification

IU Health Goshen Hospital (Incident Management)
e.Notify helps heart attack victims receive life-saving treatment faster with Goshen's 68-minute average door-to-balloon treatment time

LifeBridge Health (Operator ConsoleWeb-Based Directory)
Baltimore hospital network improves performance with operator console and web directory

Maimonides Medical Center (Consulting Services)
Standardizing directory data integrations with the help of Consulting Services

McLaren Northern Michigan (Operator Console, Web-Based Directory)
Improving communications between physicians and the call center while increasing physician satisfaction and patient care

Munson Medical Center (Operator ConsoleWeb-Based DirectoryEmergency Notification, Secure Texting)
Munson Medical Center made efficiency improvements and dramatically reduced response time to critical events

North Bristol NHS Trust (Operator Console)
Boosting productivity with contact center technology

North Mississippi Medical Center (Operator ConsoleSpeech Recognition, Web-Based DirectorySecure Texting)
Improving physician and call center communications

Palmetto Health Tuomey (Critical Test Results Management)
Hospital speeds ED patient discharge times, relays critical and normal test results to physicians faster, and helps patients deal with incidental findings

Parkland Health (Spok Care Connect® )
With Spok Care Connect, Parkland reduced response time to urgent events and decreased time needed communicate with groups.

PinnacleHealth (Clinical Alerting and Notification)
Discover how sending alerts from patient monitoring, nurse call, ventilator, and bed management systems directly to the right staff members speeds patient response and provides a quieter, healing environment

Presbyterian Health (Clinical Alerting and Notification)
Presbyterian Healthcare Services hospitals increased nursing staff efficiency and effectiveness with the help of Spok solutions

Regina Qu'Appelle Health Region (Emergency Notification)
Large healthcare system speeds 9-1-1 caller response and emergency call handling with e.Notify

Roswell Park (Secure Texting)
Increase patient safety and communication with Spok Mobile secure texting application

Sentara Healthcare (Secure TextingConsulting Services)
Improve call center efficiency and communication with Spok Mobile secure texting application

Southern New Hampshire Health System (Operator Console, Speech Recognition, Web-Based Directory)
Hospital cuts costs and improves service with speech recognition and call center automation solutions

St. Dominic Hospital (Spok Care Connect, Secure Texting)
Reducing abandonment rate and improving quality of service for physicians , staff, and patients

St. Vincent's Hospital (Clinical Alerting and Notification)
Reducing alarm fatigue and enhancing patient care with Spok Messenger

The Ottawa Hospital (Secure Texting
Enabling fast, secure texting among staff

UnityPoint Health - Meriter (Operator ConsoleWeb-Based DirectoryOn-Call Solutions)
Increasing reliability and efficiency with contact center technology, web directory, and on-call schedules

University of Utah Health Care (Secure Texting
Improving communication among caregivers

VCU Health (Emergency NotificationSecure TextingOperator ConsoleWeb-Based DirectoryOn-Call Solutions
Learn how Spok solutions helped VCU Health manage medical service communications during a major international cycling event

Western Cape Department of Health (Clinical Alerting and Notification)
Modernizing communications with Spok Messenger
 

Aged Care/Senior Living

Bethany Christian Care (Clinical Alerting and Notification)
Improving resident safety and care with Spok's clinical alerting solution

Lynden Aged Care (Clinical Alerting and Notification)
Spok Messenger helps improve resident and staff satisfaction as well as staff efficiency

Ozcare (Clinical Alerting and Notification)
Ozcare enhances communications and improves responsiveness and safety in its aged care facilities
 

Government

Chambers County (Critical Alerting)
Increased notification flexibility for individual and group messages and improved response time and coverage for communications

Douglas County Sheriff's Office (Critical Alerting, Professional Services)
Increased notification flexibility for emergency dispatch and response

City of Clifton Police Department (9-1-1 Call Center Dispatcher Software)
Saving lives with coordinated emergency dispatch

City of Newark, New Jersey (9-1-1 Call Center Dispatcher Software)
Highlights the Spok public safety answering point solution

Fort Stewart / Hunter Army Airfield (Speech Recognition)
Keeping in touch with the folks back home

U.S. Army (Speech Recognition)
U.S. Army Conus installs advanced voice communications system
 

Hospitality

ACCOR Group (Alarm Monitoring)
Global hotel group enables world-class service through advanced communications technology

Foxwoods Resort Casino (Enhanced 9-1-1)
Protecting staff and guests with enhanced 9-1-1

The Peninsula Hotels (Alarm Monitoring)
Spok Messenger helps The Peninsula Hotels integrate alerts from its fire panel, building management system, property management system, and others to staff's mobile devices

The Yachts of Seabourn (Alarm Monitoring)
Ensuring seamless staff communications with advanced messaging
 

Education

Cornell University (9-1-1 Call Center Dispatcher Software)
Spok pc/psap helps on-campus police department ensure safety for students, faculty, visitors, and staff with efficient 9-1-1 call handling

Middlesex County College (Speech Recognition)
Directing calls quickly and reducing call volumes for operators with speech recognition

Mesquite Independent School District (Enhanced 9-1-1)
Improving safety district-wide with Spok enhanced 9-1-1

San Diego State University (Speech Recognition)
Freeing operators for callers needing in-depth assistance

University of California Berkeley (9-1-1 Call Center Dispatcher Software)
Improved campus safety with E9-1-1 and 9-1-1 call center software
 

Emergency Services

Mont Belvieu Emergency Services (Critical Alerting
Increased notification flexibility and enhanced reliability of critical communications

New South Wales Rural Fire Service (Critical Alerting
Improved emergency notification for firefighters

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