Website Privacy Policy

May 25, 2017

I.  Your Consent

By using our website at www.spok.com (together with the content, interfaces and functions available at www.spok.com, the “Website”), you signify that you agree to the terms of this Privacy Policy.  This Privacy Policy covers how Spok treats Personal Information that it collects and receives through the Website. "Personal Information" means information about you that is personally identifiable or from which you can be identified together with other information (e.g., your name, address, email address or phone number).

II.  Summary of Our Services and Site

Spok, Inc., formerly known as Amcom Software and USA Mobility Wireless, (“we,” “us” or “our”) connects people to each other and to the data they need. Through the Website, our clients can learn about Spok’s software, hardware and other products that enable seamless, critical communications across platforms and devices. In addition to reading about our products, visitors to the Website can contact us to learn more about mission-critical communications, chat live with a solutions advisor and request demos of our services.

As with any service, you should be mindful of your privacy and security when communicating via our Website.  

You should also read our Terms of Use, which contain important information about your access to and use of the Website.

This Website privacy policy applies only to the access to and interactions with our Website, located at www.spok.com.

III.  What Do We Collect on the Website?

  • User Provided Public Content

Website users may be able to post publicly available content (“Public Content”) to certain areas of the Website, such as the Spok Blog. This content is meant for public consumption and we may collect and display it on the Website.

  • Information you provide in forms you complete, i.e., to communicate your interest in learning more about our products and services

We collect and store the information you provide about yourself when completing and submitting online forms where you are invited to request additional information about our products and services or register for additional interactive services (“Online Form Data”). These forms typically ask you to provide your first name, last name, a valid e-mail address, title, phone number, company and address, as well as any specific questions or comments you may have.

To register for interactive services such as the Partner Portal, eStore or Spok Directions User Group, you may be asked to provide additional information to create a user name and password. 

  • Web Access and Usage Information

When you access or interact with our Website, we may collect certain information automatically and store it in log files.

This information includes internet protocol (IP) addresses, browser type, operating system and other general information about our visitors. We may use cookies, web beacons and other technologies which help us better understand user behavior by telling us which parts of our Website people have visited and therefore enable us to improve the usability, performance and effectiveness of our Website. When you visit our Website we may also collect so called 'click stream' data, such as domain names and page views. All of the aforementioned data in this section we refer to as “Web Access and Usage Information.”

This information can be combined with the information you have generated and transmitted to or through us, which will enable us to analyze and better customize use of our Website.

  • Children

Under Age 13.  We do not knowingly collect any Personal Information from children under the age of thirteen (13) without parental consent, unless permitted by law. If we learn that a child under the age of thirteen (13) has provided us with Personal Information, we will delete it in accordance with applicable law.

Under Age 18.  Our registered services are available only to individuals 18 or older.  Minors under 18 years of age may have the Personal Information that they have provided to Spok while using the Website deleted by sending an email to complianceofficer@spok.com requesting deletion. Please note that, while we make reasonable efforts to comply with such requests, deletion of your Personal Information does not ensure complete and comprehensive removal of that data from all systems.

IV.  How We Use Your Information

All Personal Information that we obtain about you will be collected, stored, used and protected by us in accordance with this Privacy Policy.

  • We may collect, store, use, transfer, and disclose Public Content and Web Access and Usage Information for any purpose.
  • We will use your Personal Information, including Online Form Data, for all purposes necessary to communicate with you about your interest in our Website, products and services; to inform you about events; to invite you to participate in new initiatives or feature and product upgrades; to perform quality control activities; and to conduct research and development.
  • We use third-party analytics services to help Spok understand how visitors engage with our Website. These analytics services allow us to analyze all types of data received from users and businesses to generate reports about aggregate user behavior on our Website and help us to measure and research its effectiveness. The specific tools utilized may change from time to time, however the underlying objectives remain the same. To learn more about these services, contact inforequest@spok.com.

V.  Ability of User to Opt-Out

Should you later wish not to receive any e-mails related to the Personal Information you submitted, you can ask to be removed from our mailing list by emailing us at inforequest@spok.com.

VI.  How We Share Information

  • Except as provided in this Privacy Policy, we do not sell, lease, rent or otherwise disclose or transfer your Personal Information to any third party, including any of our business customers.
  • We may disclose your Personal Information to our subcontractors, agents, or payment service providers (who may be located in the United States) that we contract with to assist us in providing the Website, provided that any such subcontractors or agents shall agree in writing to comply with the privacy and security standards described in this Privacy Policy.
  • Spok cooperates with government and law enforcement officials to enforce and comply with the law. We may therefore disclose your Personal Information as listed above, if we have a good faith belief that it is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce our Terms of Use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Spok, its users or the public as required or permitted by law.

VII.  Retention of Personal Information

Spok will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

VIII.  Third-Party Sites and Services

  • Payment information

Spok does not currently support payment services via the www.spok.com website.

  • Live Chat

Website users may chat online with a solution advisor via the Live Chat feature, which we have made available in conjunction with Olark Live Chat, a third-party provider. Information collected via the Live Chat feature will be governed by Olark’s Privacy Policy and any other relevant policies on the Olark website.

  • Third Party Sites

In addition, the Website may contain links to other third-party websites, applications, and services. Information collected by third parties is governed by their privacy practices and this Privacy Policy will not apply. We encourage you to learn about the privacy practices of those third parties.

IX.  Do Not Track Signals and Similar Mechanisms

Some web browsers may transmit "do-not-track" signals to the websites with which the user communicates, although web browsers incorporate and activate this functionality in different ways, and it is not always clear whether users intend for these signals to be transmitted. There currently is disagreement, including among participants in the leading Internet standards-setting organization, concerning what, if anything, websites should do when they receive such signals. Spok currently does not take action in response to these signals, but, if and when a standard is established and accepted, we may reassess how to respond to these signals.

X.  Notifications in the Event of a Change in the Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices and we encourage you to review the Privacy Policy when visiting the Website. If we make any material changes, we will provide some indication on the main page of the Website. If we make material changes affecting our use or disclosure of personal information that we have previously collected, we will notify you by e-mail (sent to the e-mail address specified in your account) or by means of a notice on this Website prior to the change becoming effective. Those changes will go into effect on the Revision Date shown in upper left corner of the revised Privacy Policy. Your continued access to and interaction with our Website constitutes your consent to be bound by the revised Privacy Policy.

XI.  Security of Your Information

Spok is very concerned about safeguarding the confidentiality of your information. We follow generally accepted industry standards to protect the Personal Information submitted to us from unauthorized access, both during transmission and once we receive it. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through our Website, we cannot and do not guarantee the security of any information you transmit on or through the Website, and you do so at your own risk.

XII.  How to Contact Us

Questions about this Summary, our Privacy Statement, or about Spok's handling of your personal information may be emailed to complianceofficer@spok.com or sent to:

Privacy Officer
Spok, Inc.
6850 Versar Center, Suite 420
Springfield, VA 22151 

XIII.   Correcting, Updating or Deleting Information

The Website gives users the option to correct, update or delete Personal Information previously provided to us by the user; however, we will maintain copies of user information to the extent retained as part of the Website's standard backup/archive process or required by law or regulatory requirements and subject to our legal obligations.

To make changes to your contact information or other Personal Information, please contact us as described above in the “How to Contact Us” section.

XIV.  Site Visitors From Outside of the United States

The Website and the servers upon which the Website is hosted are located in the United States. Any personal data that users outside of the United States provide via the Website will be transferred to the United States, and by visiting the Website or submitting personal data, you authorize this transfer.

XV.  Business Transfers

In the event of a business transition such as a merger, acquisition by another company, or sale of all or a portion of Spok’s assets, Personal Information, including Online Form Data, may be among the assets transferred. You acknowledge and consent that such transfers are permitted by this Privacy Policy, and that any acquirer of ours or that acquirer's assets may continue to receive, store, and process your information as set forth in this Privacy Policy.