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SPOK WEBSITE PRIVACY POLICY

July 8, 2014

I.  Your Consent

By using our website at www.spok.com (together with the content, interfaces and functions available at www.spok.com, the “Website”), you signify that you agree to the terms of this Privacy Policy.

II.  Summary of Our Services and Site

Spok, Inc., formerly known as Amcom Software, Inc., and USA Mobility Wireless, Inc.(“we,” “us” or “our”) connects people to each other and to the data they need. Through the Website, our clients can learn about Spok’s software, hardware and other products that enable seamless, critical communications across platforms and devices. In addition to reading about our products, visitors to the Website can contact us to learn more about mission-critical communications, chat live with a solutions advisor and request demos of our services.

As with any service, you should be mindful of your privacy and security when communicating via our Website.  

You should also read our Terms of Use, which contain important information about your access to and use of the Website.

This Website privacy policy applies only to the access to and interactions with our Website, located at www.spok.com.

III.  What Do We Collect on the Website?

  • User Provided Public Content

Website users may be able to post publicly available content (“Public Content”) to certain areas of the Website, such as the Spok Blog. This content is meant for public consumption and we may collect and display it on the Website.

  • Information you provide in forms you complete, i.e., to communicate your interest in learning more about our products and services

We collect and store the information you provide about yourself when completing and submitting any online forms where you are invited to request additional information about our products and services or register for additional interactive services (“Online Form Data”). These forms typically ask you to provide your first name, last name, a valid e-mail address, title, phone number, company and address, as well as any specific questions or comments you may have.

To register for interactive services such as the Partner Portal, My Account or Spok Directions User Group, you may be asked to provide additional information to create a user name and password. 

  • "Web Access and Usage Information"

When you access or interact with our Website, we may automatically collect certain information and store it in log files.

This information includes internet protocol (IP) addresses, browser type, operating system and other general information about our visitors. We may use cookies, web beacons and other technologies which help us better understand user behavior by telling us which parts of our Website people have visited and therefore enable us to improve the usability, performance and effectiveness of our Website. When you visit our Website we may also collect so called 'click stream' data, such as domain names and page views. All of the aforementioned data in this section we refer to as “Web Access and Usage Information.”

This information can be combined with the information you have generated and transmitted to or through us, which will enable us to analyze and better customize use of our Website.

  • Children

The Website is not intended to be used by children under the age of 13 and Spok does not knowingly collect personal information from children under 13. Our registered services are available only to individuals 18 or older. If we learn that we have collected the personal information of a child under 13, we will take steps to delete the information as soon as possible.

IV.  How We Use Your Information

All information that we obtain about you will be collected, stored, used and protected by us in accordance with this Privacy Policy.

  • We may collect, store, use, transfer, and disclose Public Content and Web Access and Usage Information for any purpose.
  • We will use your Online Form Data for all purposes necessary to communicate with you about your interest in our Website, products and services; to inform you about events; to invite you to participate in new initiatives or feature and product upgrades; to perform quality control activities; and to conduct R&D.
  • We use third-party analytics services to help Spok understand how visitors engage with our Website. These analytics services allow us to analyze all types of data received from users and businesses to generate reports about aggregate user behavior on our Website and help us to measure and research its effectiveness. To learn more about these services visit: http://www.google.com/intl/en/analytics/ or contact sales@spok.com.

V.  Ability of User to Opt-Out

Should you later wish not to receive any e-mails related to the Online Form Data you submitted, you can ask to be removed from our mailing list by emailing us at sales@spok.com.

VI.  How We Share Information

  • We do not sell, lease, rent or otherwise disclose or transfer your Online Form Data to any third party, including any of our business customers.
  • Spok cooperates with government and law enforcement officials to enforce and comply with the law. We may therefore disclose your Online Form Data as listed above, if we have a good faith belief that it is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce our Terms of Use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Spok, its users or the public as required or permitted by law.

VII.  Retention of Personal Information

Spok will retain your Online Form Data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

VIII.  Third-Party Sites and Services

  • Payment information

Website users may be able to make payments for various products or services via certain pages of the Website.

When using My Account to make payments:

  • Your credit card information is secure while being transferred. Spok uses Secure Socket Layer (SSL) to safeguard your credit card information in transit. SSL encrypts your data so that none of your personal information can be read in transit. Spok’s security certificate is provided by Verisign.
  • We use AES128 (Data Encryption Standard) Key Encryption to store your credit card information in our database.

Other payments are processed by Volusion, a third-party payment processor. Credit/Debit card information collected by Volusion in order to process these payments will be governed by Volusion’s Privacy Statement and any other relevant policies disclosed on the Volusion website.

In order to ensure that your credit card information is encrypted in transit:

Microsoft Internet Explorer — Verify that the lock in the lower right hand corner of your browser is in the closed position.

  • Live Chat

Website users may chat online with a solution advisor via the Live Chat feature, which we have made available in conjunction with  Olark Live Chat, a third-party provider. Information collected via the Live Chat feature will be governed by Olark’s Privacy Policy and any other relevant policies on the Olark website.   

  • Third Party Sites

In addition, the Website may contain links to other third-party websites, applications, and services. Information collected by third parties is governed by their privacy practices and this Privacy Policy will not apply. We encourage you to learn about the privacy practices of those third parties.

IX.  Notifications in the Event of a Change in the Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices and we encourage you to review the Privacy Policy when visiting the Website. If we make any material changes, we will provide some indication on the main page of the Website. If we make material changes affecting our use or disclosure of personal information that we have previously collected, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Website prior to the change becoming effective. Those changes will go into effect on the Revision Date shown in the revised Privacy Policy. Your continued access to and interaction with our Website constitutes your consent to be bound by the revised Privacy Policy.

X.  Security of Your Information

Spok is very concerned about safeguarding the confidentiality of your information. We follow generally accepted industry standards to protect the Online Form Data submitted to us from unauthorized access, both during transmission and once we receive it. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through our Website, we cannot and do not guarantee the security of any information you transmit on or through the Website, and you do so at your own risk.

XI.  How to Contact Us

Questions about this Summary, our Privacy Statement, or about Spok's handling of your personal information may be emailed to complianceofficer@spok.com or sent to:

Privacy Administrator
Spok, Inc.
6850 Versar Center, Suite 420
Springfield, VA 22151 

XII.  Site Visitors From Outside of the United States

The Website and the servers upon which the Website is hosted are located in the United States. Any personal data that users outside of the United States provide via the Website will be transferred to the United States, and by visiting the Website or submitting personal data, you authorize this transfer.

XIII.  Business Transfers

In the event of a business transition such as a merger, acquisition by another company, or sale of all or a portion of Spok’s assets, Online Form Data may be among the assets transferred. You acknowledge and consent that such transfers are permitted by this Privacy Policy, and that any acquirer of ours or that acquirer's assets may continue to receive, store, and process your information as set forth in this Privacy Policy.

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