Spok’s Fifth Annual Mobility Strategies in Healthcare Survey Results
Now in its fifth year, Spok’s annual Mobility in Healthcare Survey is starting to reveal some longer-term trends in addition to annual snapshots. For example, organizations that report having a documented mobility strategy have nearly doubled, and the use of pagers has not changed significantly (in fact, in-house pager use has increased slightly over the past two years). While these results are not shocking to us at Spok―they mirror what we learn through our ongoing conversations with customers―this survey does provide documented evidence to quantify and validate our observations that hospitals with documented mobility strategies, secure texting, and enterprise mobility management (EMM) systems are tipping toward the majority. This data, collected in July 2016, represents more than 550* responses from around the U.S. We hope you find this overview of the results interesting. For more results and the detailed analysis, you can download our full report.
*This number—and the overall analysis in this document—includes only respondents who answered more than 75 percent of survey questions.
Mobility is the future of healthcare communications, though the particulars of that future remain in flux. Device diversity is actually increasing as new types of mobile devices are added to the mix and existing tools remain firmly entrenched in the workflows of clinicians. This diversity brings an even greater need for a communications infrastructure that can support clinical mobility and make care team coordination easier and faster.
Mobile strategy plans and use cases continue to grow, with an emphasis on smartphones and apps. However, there is a large gap in infrastructure to support the strategy and devices, including wireless network coverage and EMM solutions. This gap will be critical for hospitals to address in an effort to mitigate security risks and enhance communications. Many of the goals reported by survey participants (available in our full report) are critically dependent upon these infrastructure components.
Hospitals and health systems continue looking for ways to bring systems and applications together in an integrated framework, and our survey showed a 64 percent increase in the use of outside experts for help. Consultants are an appealing solution to solve two challenges: they can offer guidance and knowledge of industry best practices when designing mobility projects, as well as help supplement team resources and complete much of the groundwork during implementations.
Hospitals allowing some form of BYOD program are in a steadily shrinking majority, possibly as a result of the additional risks involved with data security. The number of organizations using EMM to coordinate end-user mobile devices remains relatively steady, though the proportion that are evaluating this solution jumped, suggesting more interest in enterprise-wide coordination of all devices and securing information access. Interested in learning more? Download our full report to see what goals are driving mobility strategies and BYOD programs, who’s involved in project planning, the prevalence of poor Wi-Fi and cellular coverage, and more.