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CIO Perspective

The Healthcare CIO Perspective on Supporting Clinical Workflows

For years Spok has asked healthcare professionals about the progress of their mobility strategy planning and mobile communications at their facility. We also wanted to explore more of the context behind mobility planning and enablement. In a survey designed specifically for CIOs and administered by CHIME, we collected responses from more than 100 IT leaders. This Spok Skim offers a glimpse into our full report of 17 questions about the CIO perspective on communications in healthcare—the business goals, technology drivers, and adoption rates.

Key Takeaways:

Several common themes emerged from this survey – data security and physician satisfaction are the two top considerations for technology leaders in healthcare today. When asked which business goals CIOs are focused on for the next 18 months, an overwhelming majority (81 percent) cited strengthening data security. Increasing patient satisfaction (70 percent) and improving physician satisfaction (65 percent) ranked second and third, respectively. Something these overarching business goals have in common is that they are not simple. Each one is a complex, interconnected web of technology, human experience, infrastructure, and workflow processes.

Diving a little deeper, IT leaders reported that investment decisions concerning communication-related technologies are most influenced by whether or not the technology meets clinician/organizational needs (82 percent) and is easy to use (80 percent). CIOs also revealed that improving care team coordination for treatment planning (67 percent) is their top-of-mind workflow to improve with better tools.

One popular intersection of these primary goals, data security, physician satisfaction, and care team coordination, is secure mobile communications. Sixty-eight percent of survey respondents said that implementing secure text messaging is an active project. Interestingly, physician adoption was cited as both the top measure of success as well as the top challenge with rolling out a secure text messaging app.

One of the challenges for CIOs is to find and implement technologies that achieve multiple goals. If a single solution can address several goals/challenges, it can save time and money by reducing research, tech purchases and implementations, and maintenance costs over time. CIOs must also bring the business needs of the organization and preferences of individual users (especially physicians) into account, as well as comply with a myriad of federal regulations and accrediting organizations. And leaders are balancing the needs and requests of today with an anticipation that patient-centered care is the future (selected by 29 percent as the most important topic three years from now).

Download our full report to read a more in-depth analysis and see answers to additional questions about bring-your-own-device (BYOD) programs, enterprise mobility management (EMM), and the top reasons physicians may be resistant to adopting a hospital-selected secure messaging app.