Enable Smarter Enterprise Communications in a Changing Healthcare Environment
Hospitals today are faced with many communication challenges, which are impacted by everything from regulatory compliance to reduced reimbursements to an increasingly mobile staff in a fast-paced care environment.
People and technology now need to communicate flawlessly to speed response times and keep safety and satisfaction at the forefront. With Spok®, it’s possible for one unified communication system to solve multiple challenges across different areas and departments of the hospital. It improves workflows across the organization, from the contact center to the patient’s bedside and includes everyone on your care teams, from doctors and nurses to housekeeping and transport staff. It scales to support growing clinical communications needs as your organization and the healthcare industry evolve.
A Fully Integrated Enterprise Healthcare Communication Platform
Spok supports more than 1,900 hospitals—both large and small—in their quest to deliver the highest standards of care with communication technology designed to meet today’s challenges. Spok is passionate about critical communications in healthcare. For Spok, every message is important because we know that minutes and seconds matter in a hospital, where patients' lives are at stake.
We offer a full clinical communication platform, called Spok Care Connect®, which integrates with existing workflows in your hospital and will enable you to deliver information quickly and securely into the hands of the clinicians who need to act on it—wherever they are and on whatever device they are using. From the contact center to the patient's bedside, the Spok Care Connect communication platform provides directory details, on-call schedules, staff preferences, secure texting, and a lot more.
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SPOK CARE CONNECT®
|Messaging Feature||Spok||Smartphone Messaging Vendors||Alerting Vendors||Contact Center Vendors||Directory/ Scheduling Vendors||Paging Vendors||EHR Vendors|
|Encrypted, Traceable Smartphone Messaging|
|Secure Multimedia Messaging
(Picture, Video, etc.)
|Nurse Call Alerts|
|Patient Monitoring Alerts|
|Non-Clinical Alarm Alerts
(Security, Fire, HVAC, etc.)
|Call Processing (Answer, Transfer, Hold, etc.)|
|Voice Assisted Transfers and Messaging|
|Clinical and Non-Clinical Staff Directory Access|
|Patient Directory Access|
|On-Call Lookup and Messaging|
|Interoperability With EHR Systems|
|Secure Two-Way Paging|
|Messaging Audit Trail|
|Fully Integrated Platform|
One Flexible Solution for Hospital Communications
Spok Care Connect can solve multiple challenges across different areas and departments of the hospital. The integrated solution provides directory details, on-call schedules, staff contact preferences, secure messaging, and a lot more.
The communication platform is extremely flexible, spanning messaging, voice, alarms, and alerts across many different devices and platforms. The directory, scheduling, and preference data at the heart of the system serves as a single source of truth across the hospital, and the integrated platform works with your electronic health record (EHR) system to leverage existing investments. Ultimately, Spok Care Connect enables better care with workflow-driven communications. Take a look at this workflow example, which illustrates Spok Care Connect in action at customer organizations today:
The Spok Difference
Spok offers the most comprehensive suite of enterprise healthcare communication solutions, which work together to support your workflows.
Our products are not generic call or message products. We provide solutions that drive workflows, whether that's code STEMIs or consult requests, nurse calls or care team communications.
We're not just texting or paging. Our solutions include secure messaging, voice, alarms, and alerts across many modalities, so we offer you the most flexible options.
Certifications and Integrations:
We work extensively with all the leading providers of systems you have in your hospital today. Spok solutions are used in the most critical of environments. We certify our products with many leading vendors as well as government entities such as JITC/DOD, the FDA, and the FCC.
The directory, scheduling, and preference data at the heart of our system serves as a single source of truth across the hospital.
See Our Results
Spok solutions are used by the best—each year all of the top hospitals as ranked on the U.S. News and World Report Best Hospitals Honor Roll rely on Spok for their critical communications. Spok’s customers have achieved measurable results, including reducing average door-to-balloon times, improving ED patient discharge times, and boosting patient satisfaction.
Trends and Requirements Affecting Hospitals Today
Spok Care Connect helps healthcare organizations tackle multiple challenges facing the industry, including:
Connecting Disparate Healthcare Systems: Interoperability
There are many disconnected systems in hospitals that need to share information. These span clinical, security, building management, electronic health records, IT, health information, transport, critical test results, and many more. Numerous organizations are focused on eliminating these islands of information by linking hospital systems, allowing important information to pass among them.
Supporting Secure, Mobile Communications
Staff are on the go and carry the latest smartphones, tablets, and other devices. IT teams must develop mobile device management (MDM) policies and enforce them, particularly when ‘bring your own device’ (BYOD) programs are involved. These policies should include plans for what tools are supported, encryption, how to remove sensitive information from a lost/stolen device, and managing authenticated access to web directories and on-call schedules.
Protecting Information Security/PHI
With the increase in mobile communications comes the increased risk of compromised protected health information (PHI). Organizations and patients benefit from proactive, documented security measures.
More than ever, staff cannot waste time looking for information, people, supplies, or open beds. Notifications must go to the right people, doctors need a way to find one another for important conversations, and automated information sharing from clinical systems needs to be embraced for efficient care and interaction.
Many regulatory bodies and laws affect hospitals, including the Joint Commission, HIPAA, and the HITECH Act. Audit trails, encrypted communications, efficient code call handling, and accurate reporting are all keys to compliance.
Raising and Tracking Patient Satisfaction
The nationwide Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey tracks patient satisfaction scores, with many questions focused on communication. The strength of caregiver-patient communication and having quiet, healing environments are key elements.
With payment models moving away from hospitals simply being paid for services rendered and toward payment for quality performance, hospital revenues are at risk of going down if top-notch care is not delivered every time. There is a need to identify opportunities for improved workflows to ensure safety and effective communications while lowering costs. In addition, reimbursements rise with patient satisfaction scores. Spok solutions help hospitals improve patient care and satisfaction by getting assist calls to staff more quickly, and can reduce readmissions through better and more direct communication with patients.
Benefits of Partnering With Spok
- Help clinicians deliver well-coordinated care
- Improve the patient experience
- Comply with industry regulations
- Simplify critical enterprise communications
You have peace of mind knowing your solutions will be implemented with precision and expertise, and assistance is available via web or phone once your system is live.
- Spok’s proven implementation approach helps ensure system success
- Our professional services offerings enable you to maximize the ongoing value of your solutions
- 24/7/365 support via an in-house staff
- Comprehensive training options
- 99% maintenance renewal
“We needed a solution we could integrate into our workflows that was cost-effective, easy to implement,and more importantly, easy for our clinicians to use. Spok was the best fit.”
–Dr. Michael Strong
Chief Medical Information Officer
University of Utah Health