Enable Smarter Enterprise Communications in a Changing Healthcare Environment

See How Spok Care Connect Stacks Up Against the Competition
 

Messaging Feature	Spok	Smartphone Messaging Vendors	Alerting Vendors	Contact Center Vendors	Directory/ Scheduling Vendors	Paging Vendors	EHR Vendors
Encrypted, Traceable Smartphone Messaging
Secure Multimedia Messaging (Picture, Video, etc.)
Nurse Call Alerts
Patient Monitoring Alerts
Non-Clinical Alarm Alerts (Security, Fire, HVAC, etc.)
Call Processing (Answer, Transfer, Hold, etc.)
Voice Assisted Transfers and Messaging
Clinical and Non-Clinical Staff Directory Access
Patient Directory Access
On-Call Lookup and Messaging
Interoperability With EHR Systems
Onsite Paging
Wide-Area Paging
Secure Two-Way Paging
Messaging Audit Trail
Fully Integrated Platform

Spok Competitive Matrix

One Flexible Solution for Hospital Communications

Spok Care Connect can solve multiple challenges across different areas and departments of the hospital. The integrated solution provides directory details, on-call schedules, staff contact preferences, secure messaging, and a lot more.

The communication platform is extremely flexible, spanning messaging, voice, alarms, and alerts across many different devices and platforms. The directory, scheduling, and preference data at the heart of the system serves as a single source of truth across the hospital, and the integrated platform works with your electronic health record (EHR) system to leverage existing investments. Ultimately, Spok Care Connect enables better care with workflow-driven communications.

The Spok Difference

• Connecting Disparate Healthcare Systems: Interoperability

There are many disconnected systems in hospitals that need to share information. These span clinical, security, building management, electronic health records, IT, health information, transport, critical test results, and many more. Numerous organizations are focused on eliminating these islands of information by linking hospital systems, allowing important information to pass among them.

• Supporting Secure, Mobile Communications

Staff are on the go and carry the latest smartphones, tablets, and other devices. IT teams must develop mobile device management (MDM) policies and enforce them, particularly when ‘bring your own device’ (BYOD) programs are involved. These policies should include plans for what tools are supported, encryption, how to remove sensitive information from a lost/stolen device, and managing authenticated access to web directories and on-call schedules.

• Protecting Information Security/PHI

With the increase in mobile communications comes the increased risk of compromised protected health information (PHI). Organizations and patients benefit from proactive, documented security measures.

• Improving Efficiency

More than ever, staff cannot waste time looking for information, people, supplies, or open beds. Notifications must go to the right people, doctors need a way to find one another for important conversations, and automated information sharing from clinical systems needs to be embraced for efficient care and interaction.

• Achieving Compliance

Many regulatory bodies and laws affect hospitals, including the Joint Commission, HIPAA, and the HITECH Act. Audit trails, encrypted communications, efficient code call handling, and accurate reporting are all keys to compliance.

• Raising and Tracking Patient Satisfaction

The nationwide Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey tracks patient satisfaction scores, with many questions focused on communication. The strength of caregiver-patient communication and having quiet, healing environments are key elements.

• Maintaining Reimbursements

With payment models moving away from hospitals simply being paid for services rendered and toward payment for quality performance, hospital revenues are at risk of going down if top-notch care is not delivered every time. There is a need to identify opportunities for improved workflows to ensure safety and effective communications while lowering costs. In addition, reimbursements rise with patient satisfaction scores. Spok solutions help hospitals improve patient care and satisfaction by getting assist calls to staff more quickly, and can reduce readmissions through better and more direct communication with patients.