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Pinpoint a 9-1-1 Caller’s Precise Location

Enhanced 9-1-1 (E9-1-1) Software Improves Safety for All on Your Premises

Knowing where a 9-1-1 call originates is essential to effective emergency response. Unfortunately, the phone systems of many large facilities, such as office buildings, healthcare institutions, colleges and universities, transmit only the main billing phone number/address to the 9-1-1 dispatch center—not the caller’s exact location (building, floor, room). This can be life threatening if the caller cannot speak to give this information.

Spok Helps You Meet Enhanced 9-1-1 (E9-1-1) Requirements

Spok’s enhanced 9-1-1 (E9-1-1) software gives you the tools you need to protect your most valuable asset: your people. The solutions pinpoint a 9-1-1 caller’s exact location and pass it along to the Public Safety Answering Point (PSAP). This kind of reliable, automatic transfer of information will help you provide vital, lifesaving information and notify the appropriate onsite personnel that an emergency call is in progress.

Learn More in the E9-1-1 Resource Center

The Right Way to Handle 9-1-1 Calls and Provide Effective E9-1-1 Service

  1. Pinpoint the exact location of the caller
  2. Notify onsite staff in real time
  3. Update the ALI database with the latest moves, ads, and changes
  4. Track VoIP call locations
  5. Meet and exceed E9-1-1 compliance legislation