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Automating Caller Service

Speech Recognition Solutions Make Life Easier for Your Operators

Busy contact center operators are often inundated with too many calls. Speech recognition offloads a portion of routine calls with a user-friendly experience that enables callers to speak their requests instead of keying in responses.

Increase Productivity and ROI

Enable your organization to process routine phone requests such as transfers, directory assistance, messaging, and paging—without live operators and with more ease-of-use than touchtone menus.

Why It’s Effective

  • Manage greater call volumes easily and professionally
  • Automate paging and messaging
  • Reduce operator workloads, allowing time for more in-depth customer assistance
  • Keep calls connecting properly with ongoing tuning for changes

Talk to an Expert at Spok

Optimizing Your Contact Center