Research | Spok

The top priorities of health IT leaders in 2020

We asked members of the College of Healthcare Information Management Executives (CHIME) about their challenges and opportunities, and what they’re most proud of achieving in 2019. This is what they told us.

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Contact Centers in Healthcare 2019 Report

We surveyed over 300 healthcare professionals on their hospital’s contact center, and the results are in! Learn about key challenges, strategies, trends, and the importance of the contact center in the patient experience in this visual report.

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Mobile Communications in Healthcare 2019 Report

Learn how over 450 healthcare professionals are using mobile communications, and what they have planned for the future.

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What Makes Spok Professional Services Valuable

How we leverage decades of professional expertise and proven implementation methodology to help you align, design, build, deploy, and optimize your Spok solution for smarter, faster clinical communications.

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CHIME Survey 2017-CIOs on Data Security and Clinical Mobility

Data security is a pressing concern for hospital CIOs. Check out the infographic to see how many CIOs report that staff are penalized for failing to comply with mobile policies, what percentage support a HIPAA-compliant messaging solution, and how well these leaders think their hospitals prepare end users for transitions to new technology.

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What You Should Know About Business Continuity

A Spok survey of CHIME CIOs revealed 7 in 10 CIOs are only ‘somewhat’ or ‘not very’ confident their hospital could recover from a disaster. It appears business continuity concerns might be keeping healthcare leaders up at night. See how they responded to these 7 Must-Ask Questions.

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The Ongoing Power of Paging

With high reliability and unbeatable security and encryption, paging is a mainstay for many organizations today. Learn why hospitals seek to integrate pagers into their workflows and secure communications along with smartphones for maximum benefit and coverage.

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Clinician Burnout in Healthcare: A Report for Healthcare Leaders

Over 470 clinical staff participated in our 2019 clinician burnout survey. Read about their perceptions of clinician burnout and how their organizations are working to tackle it.

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2019 CIO Priorities

How is your hospital managing digital transformation? In 2018, a Spok survey of CHIME CIOs, health IT leaders predicted they would focus on EHR integration and mobile adoption. Did these predictions pan out? To find out, we analyzed several industry reports and asked a handful of CIOs to recap their experiences and tell us what’s top of mind for 2019.

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10 Facts About BYOD

Mobile collaboration is becoming an indispensable aspect of care delivery and is increasing the demand for BYOD. We surveyed 350+ healthcare leaders to understand more about BYOD policies and assess the current trends.

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