Make life easier for your operators with Spok Voice Connect™

Increase contact center productivity and return on investment 

Built on the latest interactive speech technologies using interactive voice response (IVR), Spok Voice Connect enables callers to speak their requests instead of keying in responses. Using this speech recognition software, the system ‘listens’ to the response, finds the information, and connects the call – freeing operators’ time to support more complex, higher-value customer needs, as well as manage periods of high call volumes or being short-staffed.

Enable your organization to process routine phone requests such as transfers, directory assistancemessaging, and paging—without live operators and with more ease-of-use than touchtone menus.