Spok to provide operator console and alerting software to leading academic medical center to help improve contact center operations and connect clinicians and staff
ALEXANDRIA, Va., (March 2, 2022) – Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a leader in healthcare communications, today announced that the University of Rochester Medical Center (URMC) has selected Spok Care Connect® to replace URMC’s existing operator console and to support its clinical communication needs at its flagship Strong Memorial Hospital.
“We were looking for a partner who will provide us with a secure, comprehensive platform for clinical communication across the organization,” said Robert Evangelista, associate chief information officer. “We believe the Spok Care Connect platform provides a good match for all of our needs.”
URMC will deploy Spok Smart Console® for operator services and Spok® Messenger for critical connectivity and to support fast clinical response. The organization will rely on Spok® Smart Web to provide one powerful directory that will serve as the centralized source of accurate contact data for all roles across the hospital.
“The contact center is the hospital’s communication hub,” said Vincent D. Kelly, president and chief executive officer of Spok Holdings, Inc. “Our secure, proven solutions will support URMC clinicians and staff by ensuring the information they need is delivered efficiently and accurately. We’re deeply gratified to welcome URMC to the Spok family.”
URMC and Spok will continue to explore opportunities to extend services into other areas of operation at URMC.