Spok Solutions Used by UCSF Medical Center to Bolster Critical Communications

SPRINGFIELD, Va. (February 11, 2015) – Spok, Inc. today announced that UCSF Medical Center in San Francisco has completed a project to upgrade its suite of Spok^® solutions for both patient care and the call center. The latest versions of the Spok operator console, web directory, on-call scheduling, and clinical alerting solutions will enable UCSF to improve communications throughout the hospital. The addition of system redundancy will also enhance the entire communications platform with an extra layer of security and reliability.

“We are consistently fortifying our communication infrastructure to provide our clinicians tools that will improve daily workflows and patient care,” said Otto Fung, IT infrastructure project manager and team lead at UCSF Medical Center. “Upgrading to new versions of solutions allows us to  expand usage throughout the hospital, and implementing an additional server will support continuity in the event of an emergency.”

The immediate availability of updated schedules means the right person can be reached at all times, enabling nurses and physicians to easily coordinate patient care.  Several departments new to Spok’s on-call scheduling capabilities are already seeing time savings as they manage these critical schedules and locate the appropriate on-call staff members.