Improve Student and Staff Safety at All Times With More Efficient Communications
In today’s campus environment, efficient communications are more important than ever.
Spok’s secure, easy-to-use automation applications link campus telephone systems, school scheduling applications, and notification systems in a common platform, driven by a single, dynamically updated database.
Finding the Exact Location of 9-1-1 Callers on Campus With Enhanced 9-1-1
Knowing where a 9-1-1 call originates is crucial to effective emergency response on campus. Currently, the phone systems of many colleges and universities transmit only the main billing phone number to the 9-1-1 answering point not the 9-1-1 caller’s exact phone number, which is needed to retrieve a precise location. For campuses with numerous buildings—many of which are more than one floor—this is not sufficient detail for emergency personnel to find the 9-1-1 caller.
As an example, a 9-1-1 call originating from a dorm room would need to transmit the caller’s dorm room phone number in order to provide the 9-1-1 answering point the number they need to retrieve the caller’s dorm room address, i.e., “123 Oak Street, Smith Dorm, Room 234” instead of the school’s main billing number and address. Spok’s E9-1-1 solutions have helped many well-known schools protect the safety of all on campus with software that provides peace of mind—and meets ever-growing state legislation.
Notifying the Right People of Emergency Events
When critical events arise on campus, Spok’s emergency notification solution helps you deliver the right information to the right people at the right time, using smartphone, pagers, and other devices. This includes quickly and reliably initiating, monitoring, and managing notifications of all types, automatically delivering messages, collecting responses, escalating if needed, and logging all activities for reporting and analysis.
SUPPORTING CAMPUS SECURITY AND POLICE
Spok works closely with campus security officials and administrators to understand the safety and communication issues facing those in higher education. Based on these partnerships, Spok has developed a 9-1-1 public safety application that enhances safety for students, visitors, faculty, and staff. These solutions empower campus security with the tools to respond to emergencies by working within the existing communications infrastructure.
In fact, the role of campus security/police is transforming at many schools as these teams often take 9-1-1 calls directly instead of routing them to the local public safety answering point (PSAP). Many campus police organizations are becoming certified PSAPs for the campus environment. As they assume the responsibility of responding to 9-1-1 calls, it’s critical for them to consider the technology capabilities that will support these efforts:
- Identifying a 9-1-1 caller’s exact location
- Onsite security and administrator alerts
- Systematic call-taking
- Telecommunication network infrastructure compatibility
Text With Campus Security
Today’s students are accustomed to sending SMS (text) messages to request information or report activity. Spok solutions allow your campus security team to provide first responders with the detail they need for emergent events quickly and easily in a format many people have come to depend upon. These communications can include student requests for a campus escort, reports of suspicious activity, and any other security-related questions.
Enabling Call Center Efficiency
Operators at colleges and universities need fast access to the right information to process calls at their computers, with just a few keystrokes. Spok’s operator console enables staff to perform directory, paging, and messaging quickly and accurately, while features such as pre-recorded greetings ensure that calls are handled professionally. This reduces operator fatigue and keeps operators from repeating their greeting for every call.