Communications Software for State and Local Organizations
Many federal, state and local agencies require the highest standards in systems and processes throughout their organizations to achieve secure communications. Spok provides these organizations with a central communications platform to support both day-to-day and event-driven communications with speed, accuracy, and efficiency.
Fielding Emergency Calls Quickly and Accurately
Spok enables more accurate and faster emergency dispatching by giving your public safety answering point (PSAP) call takers the speed and flexibility to field emergency calls. The Spok® solution is flexible enough to incorporate new requirements as they arise, yet highly reliable to handle the critical task of answering and dispatching 9-1-1 calls. Learn more about 9-1-1 call center solutions*.
Increasing Safety for Staff and Visitors
Currently, the phone systems of many large facilities transmit only the main billing phone number to the 9-1-1 answering point—not the 9-1-1 caller’s exact phone number and precise location (building, floor, room). Spok’s enhanced 9-1-1 (E9-1-1) solutions make sure the exact location of the 9-1-1 call—not just the billing address—is passed to a 9-1-1 answering point (PSAP). This kind of reliable, automatic transfer of information will help you provide vital, lifesaving details and notify the appropriate onsite personnel that an emergency call is in progress. Learn more about Spok’s enhanced 9-1-1 solution.
Improving Productivity With Contact Center Solutions
Spok’s operator console* provides contact center operators with the right information to process your mission-critical calls efficiently, while providing a complete audit trail of communications, including the exact time messages are delivered, received, and read. Additionally, expand your system’s capabilities beyond your operator group by offering an alternative method by which directory information can be accessed with a secure Web-based directory*. Keep personnel information current by allowing authorized users to log on anywhere, anytime to perform a variety of important updates, manage on-call scheduling, send messages, and perform directory searches. Learn more about Spok’s contact center solutions.
Benefits From Spok’s JITC Certification
Spok contact center, emergency notification*, and 9-1-1 call center solutions have passed the rigorous JITC certification process, ensuring unmatched reliability and security capabilities. You can rest assured that information passing through the system will not be compromised.