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Communications That Keep Guests Playing

Casino Alarm Management and Call Center Solutions

Machine Uptime + Higher Guest Service = Continued Play, and Increased Loyalty and Revenue

Your business thrives when guest requests and down machines are handled swiftly. Deliver the ultimate guest experience by sending specific location information on machine alerts, guest requests, and other time-sensitive messages right to the appropriate on-duty staff member’s mobile device for assistance.

Examples include:

Evaluate staff efficiency by reporting on key performance indicators (KPIs) such as acknowledgement and duration of each call.  If a machine is down for two minutes instead of 15, your revenue can see improvements. Automatic escalation can notify the next-available attendant or management of service items still pending in the queue.

Send Messages and Alerts From a Variety of Systems to Mobile Staff:

Maintain Guest and Staff Security

One security incident can cost your casino thousands of dollars. Provide a high level of safety to guests through enhanced 9-1-1 (E9-1-1). In cases where a guest dials 9-1-1 from a multi-building or multi-floor property, the local 9-1-1 call center will receive the caller’s exact location. You can also provide emergency calls to all hotel rooms or individual departments—or leverage group messaging via SMS (text) for important notifications.

Call Center Management

Enable your call center team to handle calls faster and more professionally with an operator console. You can also use speech recognition to handle transfers and simple requests, reducing dial zero calls and freeing operators for more in-depth assistance.

Spok® Casino Solutions Include:

Contact Center Solutions
Enhanced 9-1-1 
Emergency Notification 
Alarm Management