eBrief: Five Ways Technology Helps Improve Your HCAHPS Scores

HCAHPS scores continue to be extremely important for hospitals and health systems. Receiving good scores is a financial priority, as they determine a percent of Medicare payments.

As a voice of the patient, the scores are also an indicator of patient experiences.In this guide, you’ll learn:

• Ideas to increase response times

• Ways to decrease hospital noise

• How an ideal communication system increases patient satisfaction

• How to impress patients

• Tips to discharge on a high note