HCAHPS scores continue to be extremely important for hospitals and health systems. Receiving good scores is a financial priority, as they determine a percent of Medicare payments.
As a voice of the patient, the scores are also an indicator of patient experiences.In this guide, you’ll learn:
• Ideas to increase response times
• Ways to decrease hospital noise
• How an ideal communication system increases patient satisfaction
• How to impress patients
• Tips to discharge on a high note