healthcare blog awardABOUT OUR BLOG

Welcome to the Spokwise Healthcare Blog, where we share smart content on clinical communication and collaboration to keep you moving forward.

Interested in being a guest contributor or suggesting a topic? Email spokwise@spok.com.

 

October
31
What’s That Noise!?: How Technology Can Help Create a Quieter Hospital
  ​BEEP. BUZZ. PAGING DR. SMITH. CLANG. BEEP. THIS PAGE IS A TEST. Late this summer, my family had an unexpected trip to the ED at a nearby hospital. My mother, who lives alone, called me in a panic: She was experiencing terrible symptoms from a fo…
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October
27
Category: Spok Customers
Connect 17 Recap: A Spok Customer’s Firsthand Perspective
   Editor’s Note: This week’s post comes from Cippy Seidler, Consumer Care Center Director at Banner Health. Cippy shares her experience attending Spok’s annual customer conference, Connect 17, Oct. 15–18 in New Orleans.…
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October
10
Category: Patient Safety
The Right Stuff for Improving Compliance With Joint Commission Communication Goals
Major communication improvements between providers and patients, particularly during transition of care, are making headway within healthcare facilities, according to a Joint Commission blog post earlier this year. However, there is plenty of room for …
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October
04
Extinguish Physician and Nurse Burnout: How Health IT Can Help Clinicians Love Their Jobs Again
Physician burnout is a hot term in healthcare right now, but it’s much more than a buzzword: It’s a massive issue. A letter written by CEOs of some of the top health systems in the country asserts that burnout is becoming a “national p…
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September
26
4 Best Practices for Boosting Your HCAHPS Scores
  Dollars are on the line more than ever this year for hospitals and health systems when it comes to the patient experience: In 2017, HCAHPS* scores determine up to 2 percent of Medicare payments. Plus, patients are becoming savvy consumers and ma…
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September
19
Category: Patient Safety
8 Ways to Reduce Alarm Fatigue in Hospitals
  ​The sheer volume of alarms in the typical hospital room causes alarm fatigue: Clinicians experience sensory overload from the excessive number of alarms and become desensitized, which can lead to longer response times or critical alarms being mis…
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September
12
Category: Patient Safety
The Swiss Cheese Model of Patient Safety Errors: Closing the Holes with Message Accountability
  How many times in history has disaster struck due the “Swiss Cheese model” of accident causation? From plane crashes and engineering errors to patient safety events, this model defines how a series of small errors can lead to a major e…
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September
06
 4 Advantages of a Consolidated Contact Center
  Hospital merger and acquisition (M&A) activity continues to be hot—and shows no signs of slowing down anytime soon. There were 102 hospital merger and purchase transactions announced in 2016, a 55 percent increase compared with 2010, acc…
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August
29
7 Must-Have Components for a Mobile Strategy
  “Where do we start?” That’s the most common question I receive from healthcare leaders when I ask them about their mobile strategy—or lack thereof. They’re definitely not alone: Our 2017 survey on mobility strategies…
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August
21
Category: Spok Customers
Connect 17 By the Numbers: Top 5 Reasons to Join Us in New Orleans
  Connect 17, our annual healthcare customer conference, is going to be BIG. Officially, the title of the event, Oct. 15-18 in New Orleans, is “Big Thinking in the Big Easy.” However, you probably need a little more detail than that in o…
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