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Welcome to the Spokwise Healthcare blog, where we share smart content on healthcare communication and collaboration to keep your wheels turning.

Interested in being a guest contributor or submitting a topic? Email spokwise@spok.com.

 

October
27
   Editor’s Note: This week’s post comes from Cippy Seidler, Consumer Care Center Director at Banner Health. Cippy shares her experience attending Spok’s annual customer conference, Connect 17, Oct. 15–18 in New Orlean…
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October
10
Category: Mobile Workflows
Major communication improvements between providers and patients, particularly during transition of care, are making headway within healthcare facilities, according to a Joint Commission blog post earlier this year. However, there is plenty of room …
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October
04
Category: Mobile Workflows
Physician burnout is a hot term in healthcare right now, but it’s much more than a buzzword: It’s a massive issue. A letter written by CEOs of some of the top health systems in the country asserts that burnout is becoming a “national p…
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September
26
Category: General Healthcare
  Dollars are on the line more than ever this year for hospitals and health systems when it comes to the patient experience: In 2017, HCAHPS* scores determine up to 2 percent of Medicare payments. Plus, patients are becoming savvy consumers and ma…
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September
19
Category: Alarm Management
  The sheer volume of alarms in the typical hospital room causes alarm fatigue: Clinicians experience sensory overload from the excessive number of alarms and become desensitized, which can lead to longer response times or critical alarms being mi…
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September
12
Category: General Healthcare
  How many times in history has disaster struck due the “Swiss Cheese model” of accident causation? From plane crashes and engineering errors to patient safety events, this model defines how a series of small errors can lead to a major…
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September
06
Category: Contact Center
  Hospital merger and acquisition (M&A) activity continues to be hot—and shows no signs of slowing down anytime soon. There were 102 hospital merger and purchase transactions announced in 2016, a 55 percent increase compared with 2010, a…
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August
29
Category: Mobile Workflows
  “Where do we start?” That’s the most common question I receive from healthcare leaders when I ask them about their mobile strategy—or lack thereof. They’re definitely not alone: Our 2017 survey on mobility strate…
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August
21
  Connect 17, our annual healthcare customer conference, is going to be BIG. Officially, the title of the event, Oct. 15-18 in New Orleans, is “Big Thinking in the Big Easy.” However, you probably need a little more detail than that in…
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August
15
Category: Paging
  Here at Spok, we talk a lot about the reliability of paging, especially during natural disasters when cellular networks become overwhelmed. For the first time, we’re also proactively notifying our customers that paging is a reliable commun…
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