Spok news: Spok Go® improves emergency department outcomes at TidalHealth

This week, we announced that TidalHealth has seen significant improvement in emergency department (ED) outcomes since using Spok Go®. Since using the cloud-native platform beginning in February, the organization has had a 38-minute improvement in boarding time and a 27-minute reduction in the overall length of patient stay in the emergency department.

“I’m talking to the hospitalist quicker and I can send a blast text to all,” said Glenn Hornstein, MD, emergency department director at TidalHealth. “The outcomes and efficiency we’ve seen in such a brief period of time have been a game changer for the ED.”

One of the Maryland-based healthcare organization’s goals was to create better communication between emergency department providers, case managers, and admitting hospitalists by using secure messaging and on-call schedules in Spok Go.

“We essentially created the virtual huddle,” said Chris Snyder, DO, chief quality officer at TidalHealth. “Hospitalists don’t have to pass the pager from one provider to another anymore.”

Currently, TidalHealth is expanding the use of Spok Go for other specialties and for bed control for external transfers.

“To see our customers having such significant outcomes and so quickly by using Spok Go is very exciting,” said Vincent D. Kelly, president and chief executive officer of Spok Holdings, Inc. “We are looking forward to seeing how TidalHealth’s current expansion of Spok Go for other specialties will continue to transform communication at this top tier health care system. We are honored to be a part of this transformation and helping the organization’s providers reach their communication goals.”

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