Spok news: Mercy Iowa City selects Spok Go® to enhance patient care and simplify IT complexity

Last week we announced Mercy Iowa City chose Spok Go to streamline critical communication workflows that support patient care. With 194 acute care beds, Mercy Iowa City is a regional referral center that serves patients throughout southeast Iowa. The organization is an affiliate of MercyOne, which is jointly operated by CommonSpirit Health System and Trinity Health.

One of the healthcare system’s major ongoing initiatives is to reduce IT complexity and improve the user experience for clinicians and staff. Spok Go will be a major component of the organization’s ability to roll out its next-generation communication strategy and standardize workflows.

A goal of this IT strategy is to build on platforms and minimize disparate systems and point solutions. This lowers costs and improves efficiency through integrated solutions that work well with other platforms like the EHR.

“Our plan is to maximize our selected systems to create a highly efficient, high-performance, low-cost ecosystem. Spok will be a key part of this approach,” said Scott Alderman, Chief Information Officer, Mercy Iowa City. “We’ve entrusted our critical healthcare communications to Spok for more than a decade, and they continue to provide us with exceptional solutions, service, and support. After reviewing the options available, we unanimously selected Spok Go for our clinical communications due to the nicely integrated platform model.”

Spok Go brings together solutions for operator console, on-call scheduling, web directory, secure mobile messaging, emergency notification, call recording, and paging. Through EHR integration, Spok Go delivers mobile alerts with actionable clinical context to providers to help inform treatment decisions. Mercy Iowa City and Spok will begin the first phase of the hospital’s long-term initiative this year by rolling out Spok Go for secure messaging and paging. These capabilities will incorporate directory and on-call scheduling information to ensure messages reach the right provider or staff member quickly.

“The pandemic has shown us just how important it is to have reliable and secure messaging,” said Vincent D. Kelly, president and chief executive officer of Spok Holdings, Inc. “We look forward to supporting Mercy Iowa City’s ongoing commitment to excellence in patient care and seeing how Spok Go will enable the organization to achieve its communication goals.”

To learn how Spok Go can advance communication at your hospital or health system, please schedule a consultation.