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April 21

An update from Spok on our COVID-19 response

Category General Healthcare

A letter from Vince Kelly, CEO, on COVID-19

Tags COVID-19, Coronavirus

April 9

12 tips to manage a remote contact center in healthcare

Category Staff Efficiency

Enabling a call center operator to work remote requires much more than simply taking home a computer and a telephone. How can you ensure you’re supporting your remote agents and considering the technical aspects of telework? Here are 12 tips to help make sure you have all your bases covered.

Tags Call center, contact center, clinical communications

March 16

HIMSS20 update: Booth events go virtual

Category General Healthcare

We’re disappointed but thankful to HIMSS for taking the lead in making the difficult decision to cancel HIMSS20. Read more to see our virtual events we’re hosting in lieu of HIMSS.

Tags Interoperability, HIMSS, clinical communication, HIMSS20, Spok Go

March 12

Combating sepsis: How to improve sepsis response [with case study]

Category Patient Safety

What is sepsis and how can communication technology help prevent and treat it? Learn more about this pervasive and dangerous diagnosis and how one hospital launched an organization-wide sepsis initiative that reduced mortality rate and decreased length of stay.

Tags clinical communications, patient safety, sepsis, sepsis response, alarm surveillance, patient outcomes, clinical surveillance

March 5

Failover internet connection and strategy: A healthcare IT must-have

Category Project Success

What’s a failover internet connection and why is it a must-have for your healthcare organization? Read why failover internet connections are important elements of cloud computing in healthcare, and learn how to answer, “What will happen to our applications if we lose internet connection?”

Tags Cloud, software development, strategy, patient safety, emergency response

February 20

Infographic: The quadruple aim and care team well-being

Category Provider Experience

In this infographic, read facts on three of the most serious issues facing healthcare providers today—alarm fatigue, workplace violence, and physician burnout.

Tags Clinical communication, physician burnout, healthcare communications, alarm fatigue, duress

February 13

How to improve clinician experience through better communications

Category Provider Experience

How can you improve communications to enhance the provider experience and pursue the quadruple aim? Explore how communications can help make positive impacts on alarm fatigue, workplace violence, and physician burnout.

Tags Clinical communications, physician burnout, healthcare communications, alarm fatigue, workplace violence 

February 6

On-call scheduling 101: Your guide to supporting care providers and patients

Category Patient Satisfaction

An online on-call scheduling system can take your contact center to the next level and help provider better support to care providers and patients.

Tags call center, contact center, clinical communications, on-call schedules

January 31

HL7: What it is and why it’s important to understand

Category Interoperability

HL7 standards are important to healthcare interoperability goals and EHR optimization. Read this post to learn more about HL7 standards, including APIs and FHIR.

Tags interoperability, EHR, IHE, integration, clinical communication,

January 23

Alarm fatigue in nursing