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April 9
12 tips to manage a remote contact center in healthcare
Enabling a call center operator to work remote requires much more than simply taking home a computer and a telephone. How can you ensure you’re supporting your remote agents and considering the technical aspects of telework? Here are 12 tips to help make sure you have all your bases covered.
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March 12
Combating sepsis: How to improve sepsis response [with case study]
What is sepsis and how can communication technology help prevent and treat it? Learn more about this pervasive and dangerous diagnosis and how one hospital launched an organization-wide sepsis initiative that reduced mortality rate and decreased length of stay.
Read more March 5
Failover internet connection and strategy: A healthcare IT must-have
What’s a failover internet connection and why is it a must-have for your healthcare organization? Read why failover internet connections are important elements of cloud computing in healthcare, and learn how to answer, “What will happen to our applications if we lose internet connection?”
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February 13
How to improve clinician experience through better communications
How can you improve communications to enhance the provider experience and pursue the quadruple aim? Explore how communications can help make positive impacts on alarm fatigue, workplace violence, and physician burnout.
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