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Spokwise Healthcare Blog

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May 14

The overlooked role during COVID-19: How contact center operators are holding down the virtual front line

Category Patient Satisfaction

The overlooked role during COVID-19: How contact center operators are holding down the virtual front line

The importance of contact centers during a crisis and how operators are holding down the virtual front line of COVID-19.

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Tags call center, contact center, patient experience, on-call schedules

February 6

On-call scheduling 101: Your guide to supporting care providers and patients

Category Patient Satisfaction

An online on-call scheduling system can take your contact center to the next level and help provider better support to care providers and patients.

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Tags call center, contact center, clinical communications, on-call schedules

December 12

5 Ways to Think Beyond the Switchboard

Category Patient Satisfaction

Youre likely underutilizing a key asset of your hospital—the contact center. Discover how this function can take on additional responsibilities beyond fielding calls to enhance patient satisfaction.

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Tags call center, contact center, patient satisfaction, enterprise directory

October 16

Help Me Alexa, Im in Pain

Category Patient Satisfaction

Smart speakers with digital assistants are rapidly growing among U.S. households for their convenience. Its only a matter of time before they infiltrate U.S. hospitals, too.

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Tags patient satisfaction, patient experience, HCAHPS, clinician burnout, voice assistants, voice technology

October 2

Sleep Well: 5 Ways to Quiet Hospitals, Promote Rest, and Improve Patient Satisfaction

Category Patient Satisfaction

A good nights sleep is vital to patient healing, yet overnight hospital stays are often fraught with disruptions. Explore five proven ways to quiet hospitals, promote patient rest and recovery, and boost patient satisfaction and HCAHPS scores.

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Tags patient satisfaction, clinical alerting, alarm fatigue, alarm manangement, HCAHPS, quiet hospital, clinical alarm surveillance

August 21

Exceeding Expectations: How Clinical Communication Improves the Patient Experience

Category Patient Satisfaction

How can clinical communication improve the patient experience? Spok CNO, Dr. Nate Guyton, shares her insights from the 2018 AHA Leadership Summit.

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Tags patient satisfaction, patient safety, patient experience

April 17

5 Dangers of Not Having Call Recording in Your Call Center

Category Patient Satisfaction

Call recording in your hospital contact center is so much more than a ‘nice to have. Explore five potential dangers of not using call recording within your call center.

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Tags call center, contact center, patient satisfaction, patient experience, call recording, staff satisfaction

December 11

Measuring Value: The Real ROI of Communication Technology

Category Patient Satisfaction

Healthcare ROI must consider the value being delivered by the investment to care teams, and most importantly, patients.

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Tags ROI, patient satisfaction, clinical workflow, patient safety, customer case studies, success

November 7

Create a Consistent Customer Experience Through Your Hospital Contact Center

Category Patient Satisfaction

Technology can help call agents focus on providing a positive patient experience and strengthen your hospitals reputation.

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Tags call center, contact center, patient experience, on-call schedules

October 31

Whats That Noise!?: How Technology Can Help Create a Quieter Hospital

Category Patient Satisfaction

Technology like clinical alerting and secure messaging solutions can help foster the quiet environment that patients need to rest and heal.

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Tags patient satisfaction, secure texting, clinical alerting, secure messaging, alarm management, HCAHPS, encrypted paging, quiet hospital