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April 9, 2020
Enabling a call center operator to work remote requires much more than simply taking home a computer and a telephone. How can you ensure you’re supporting your remote agents and considering the technical aspects of telework? Here are 12 tips to help make sure you have all your bases covered.
January 9, 2020
A minute can mean the difference between life and death. Make sure your emergency communications are as efficient as possible by using these four code call strategies.
May 2, 2019
While healthcare professionals deftly handle urgent patient care situations every day, they also experience unexpected emergencies. Explore five steps that can improve emergency response at your hospital or health system.
September 25, 2018
Hospital contact centers are evolving to become agents of change. See our new survey results to learn how 400 healthcare leaders are moving their contact centers into the future.
January 31, 2017
Spok takes a different tack than many healthcare technology vendors when it comes to the user experience.
April 7, 2016
An enterprise secure texting application can be a great choice for messaging on a personally owned device.