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CONTACT CENTER SOLUTIONS

Improve Caller Service Through Best-in-Class Contact Center Software

Spok specializes in hospital call center services and other industry call center solutions to enable operators to connect staff and external callers in a fast, reliable and professional manner.

OPERATOR CONSOLE

Operator Console

Direct operators through important tasks with easy-to-use screens that include all the necessary information to process communications efficiently. Learn more.

 
Web-Based Directory

Web-Based Directory

Keep personnel information current by allowing qualified users to log on and make important updates, manage scheduling, send messages, and find others. Learn more.

 
Speech Recognition

Speech Recognition Technology

Enable your organization to process routine requests including directory assistance, transfers, and paging without live operators and with more ease-of-use than touchtone menus. Learn more.

 
Call Recording

Call Recording and Quality Management

Easily record, monitor, and score your contact center agents' conversations to provide focused training and improve customer service. Learn more.

 
 HOSPITAL CONTACT CENTER

CONTACT


CAREERS

Take your career to the next level. Spok is going places. Our success comes from our innovative and determined employees who make Spok a great place to work.

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