Improving Care Coordination by Sharing Test Results Quickly and Effectively 

The Joint Commission and other healthcare authorities have identified that failures and delays in the communication of critical test results are a major problem for patient safety. Inefficient handling of results also contributes to higher costs of care and increased risk of litigation.

Many institutions currently use a manual procedure to communicate and log critical test results management (CTRM) process steps. Automating this process with Spok®  Critical Test Results Management can significantly reduce costs and save valuable time while improving patient care and reducing litigation costs. This unique product securely and rapidly transfers information to the right caregivers when time is critical to patient care.

The Spok solution can send messages from the lab and radiology by means of encrypted smartphone communications, two-way paging, secure email, secure text, images, annotations, and voice to a variety of endpoints such as workstations, laptops, tablets, smartphones, pagers, and other wireless devices.

Closed-Loop Communications for Joint Commission and Lab CAP Accreditation

Spok Critical Test Results Management includes automatic message delivery confirmation, an event log and audit trail, and is compatible with existing hospital technology systems. It includes a closed-loop communication feature that allows the receiving caregiver to confirm that he/she has received and understood the critical alert. There is also a configurable escalation feature that alerts others when the initial caregiver doesn’t react to a critical alert in a timely manner.

These features help labs achieve accreditation from the College of American Pathologists (CAP). They also help hospitals comply with and provide documentation in support of the Joint Commission’s National Patient Safety Goal #2, to “report critical results of tests and diagnostic procedures on a timely basis.”

Helps Speed Discharge of Patients

In addition to improving the process of communicating abnormal test results, the Spok Critical Test Results Management system also delivers normal results quickly to physicians. This reduces lengthy wait times and distress for patients and enables the hospital to free beds more quickly where appropriate.

Deliver Results to the Right Physician

Because Spok technology is built for the entire healthcare organization, our many integrations and data sources help ensure that the appropriate people receive the messages they need day or night. This means critical results can be delivered to the right on-call physician who can then begin treatment for the patient.

Integrating With the Spok Suite of Communication Workflow Solutions

Spok Critical Test Results Management integrates with Spok Mobile® for encrypted smartphone communications. This supports secure, traceable communications and message delivery confirmations. Spok Critical Test Results Management integrates with the Spok directory and on-call scheduling solutions. This provides a centralized view of this critical information and eliminates data duplication.

Why It's Effective

  • Increases patient safety and satisfaction
  • Helps speed treatment plan and discharge for normal and critical test result patients
  • Helps ensure compliance with Joint Commission National Patient Safety Goal #2
  • Improves caregiver, physician lab, and radiology productivity
  • Enables incidental findings to be noted and communicated
  • Guards against malpractice lawsuits
  • FDA 510(k) cleared as a class II medical device, which shows the solution is keeping pace with key industry standards and guidelines

Talk to an Expert at Spok