eBriefs and White Papers

For Healthcare

eBrief: Connect the Dots: Nursing - 3 Ways to Enhance Workflows for Nurses With an Enterprise Healthcare Communications Platform
Most nurses are dissatisfied with their current communication methods. This is a problem, especially as they juggle multiple priorities and face new demands. Learn how technology can help connect the dots and enhance nursing workflows.

eBrief: Connect the Dots: Physicians - 3 Ways to Enhance Workflows for Physicians With an Enterprise Healthcare Communications Platform
When doctors can’t communicate with each other in an efficient manner or can’t access or include relevant clinical information in their conversations, the consequences can be great. Learn how technology can connect the dots and enhance physician workflows.

eBrief: 6 Ways to Bolster the Benefits of Your EHR by Improving Communications in Your Hospital
Explore six reasons why healthcare organizations need a complementary system to the EHR that enables messaging and collaboration among all members of the care team to support the real-world communication needs of physicians, nurses, and the organization overall.

eBrief: Survey Results Part 2: The State of Mobile Communications in Healthcare: Devices, Infrastructure, and Access
Mobile communications survey finds continued mobile device diversity, improvements in supporting infrastructure, and an opportunity for better backup communication systems during emergencies.

eBrief: Survey Results Part 1: The Evolution of Mobile Strategies in Healthcare
The most successful secure messaging initiatives support overall hospital goals for mobility, align with security policies, and complement the communications infrastructure already in place.

eBrief: The 2017 Hospital’s Guide to Secure Mobile Messaging Success 
Secure mobile messaging success requires careful alignment among mobile strategies, security initiatives, and the communications ecosystem. The most successful implementations come from planning teams that include members from each of these areas as well as a thoughtful approach for achieving overarching hospital goals. This eBrief explores who, why, and what would be necessary for these projects, with a step-by-step guide for structuring a secure mobile messaging rollout.

eBrief: The Healthcare CIO Perspective on Supporting Clinical Workflows 
In this survey designed specifically for healthcare CIOs and administered by CHIME, more than 100 IT leaders revealed the business goals behind their mobile workflow investments. CIOs responded to questions about their big-picture goals, the use cases driving their mobile app selections, and which common workflows they are focused on improving.

Survey Results: Fifth Annual Mobility Strategies in Healthcare
From mobile device diversity and Wi-Fi availability to BYOD and EMM: Spok surveyed 550+ healthcare organizations to examine the current state of mobility strategies in hospitals and spot trends over five years.

eBrief: Six Strategic Advantages of Contact Center Consolidation
Many health systems are consolidating their contact center technology and often the physical location of all agents to streamline processes, save money, and deliver better customer service. Find out how. 

eBrief: Ten Steps to Maximize Secure Text Messaging Adoption
From planning through post-implementation, follow these 10 steps to maximize adoption of your secure text messaging solution for improved care coordination and protected patient information.

eBrief: Boost Clinician Productivity & Satisfaction – Three Workflow Strategies
Doctors, like the healthcare organizations they work with, are under increasing pressure to do more with less. One of these pressures applies to time – the need to do more in the same amount of time. Here are three strategies to help your clinicians achieve time savings by increasing communication workflow efficiencies.

eBrief: Eight Reasons Why Secure Texting Alone Is Not Enough
Secure texting is important, but communication needs in healthcare have evolved well beyond just texting. Staff need information from dozens of systems to deliver excellent, timely patient care.

eBrief: Eight Tips for Securing Your ePHI
A breach of ePHI can be costly, not only in terms of reputation, but also from hefty fines. Learn tips to keep you thinking about ePHI and what your organization should be doing to stay compliant.

eBrief: Five Hospital Communication Risks to Avoid
Delays in the transfer of information or critical alerts can pose serious risks to the quality and safety of patient care. Thankfully, there are solutions that can help you avoid these risks.

eBrief: Five Compelling Reasons to Reevaluate Your Test Results Process
Learn why increasing the efficiency of critical test results management (CTRM) is of vital importance for your organization and your patients.

eBrief: Five Reasons Hospitals Still Value Pagers
The state of paging is not what you think: Pagers can complement secure text messaging, be HIPAA compliant, and more. Explore five reasons leading hospitals maintain their paging systems.

eBrief: Five Strategies to Streamline Hospital Code Calls
A minute can mean the difference between life and death. Make sure your emergency communications are as efficient as possible by using these five code call strategies.

eBrief: Five Tips to Improve Your HCAHPS Scores
Data measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is increasingly important. Learn five ways technology can help you positively influence these metrics.

eBrief: Five Ways to Avoid Clinical Communication Disaster
Learn five things to consider as your hospital's communications infrastructure evolves and you work to improve how caregivers interact using mobile devices. 

eBrief: Five Ways to Save Your Hospital Money With Better Communications
Inefficient communications can cost a hospital millions each year in wasted physician time, increased length of stay, and decreased patient satisfaction scores. Learn five ways to start saving by improving communications.

eBrief: How Connecting Disparate Communication Systems Can Improve Patient Outcomes
Hospitals and healthcare systems are adopting enterprise-wide communication platforms to eliminate point solutions that don’t share data, to improve care, and to make the most of their IT budgets.

eBrief: Six Texting Mistakes Hospitals Are Making Today
Learn where your hospital may be going wrong when it comes to using standard texting apps.  Mistakes include not being able to link to your organization’s directory or on-call schedules, and failing to secure sensitive information. How do you compare? 

eBrief: Six Tips to Keep Your Patients Satisfied
Discover several of the patient satisfaction pain points top hospitals are focused on, and some of their approaches to tackling them.

eBrief: Nine Tips to Bring Order to Hospital Communication Chaos
Discover how all the technology and information in hospitals can be meaningless unless it is received by the right person in a timely manner. Learn tips to connect your hospital's islands of information for the good of patient care and staff efficiency.

eBrief: Three Methods Healthcare Technology Leaders Use to Succeed
Technology is taking center stage in key hospital initiatives. This focus on technology as an integral part of the overall care delivery system creates a new level of demand on high-level IT experts with increasing workloads and more complex challenges. Learn how some of the top healthcare IT leaders are successfully navigating this changing landscape.

eBrief: Three Ways Mobile Communications Can Simplify a Nurse's Life
Learn how mobile devices and technology can be used to simplify telemetry monitoring, speed nurse call response, and help prevent patient falls. 

eBrief: Three Ways to Maximize Your Contact Center
The contact center is your mission-critical hub for hospital communications. Learn three tips to help maximize this vital department and the support it delivers throughout your healthcare facility.

eBrief: Your Top Two Action Items for Managing Alarms Under the Joint Commission’s New National Patient Safety Goal
Managing alarms from the variety of monitoring systems used today can be a challenging task. This eBrief looks at two methods to begin reducing alarm fatigue and tackling clinical alarm safety.

eBrief: Who's On Call? Reaching the Right Person When Seconds Count 
According to The Joint Commission, communication is the number one root cause of serious injury or death related to delays in treatment. Reaching the right doctor should be easy, but outdated on-call schedules mean messages are still sent to off-duty providers. Learn how to update your management of on-call schedules for faster, more efficient communications that will make care coordination easier for providers and safer for patients.

The Evolving Role of Operators in a Healthcare Call Center
Learn how some call centers are becoming profit centers, what new skills future operators will need, and why the call center remains the center of hospital communications.

Five Key Points Hospitals Need to Make in Building an Effective Business Case for a Call Quality Management Suite
Contact center recording improves customer service by enabling agent calls to be monitored and scored, revealing training needs. Learn how to justify this type of system based on the value it provides.


For Public Safety

eBrief: Three Ways Your Dispatch Center Can Improve Critical Alerting
Innovative technology can boost an organization's ability to provide faster emergency response and improve community safety.

Five Steps to a Safer Campus: A Master Plan for Emergency Preparedness
Learn how well-structured on-campus emergency preparedness can reduce the effect of events and in some cases prevent emergencies from occurring.

eBrief: Who Called 9-1-1? 
Knowing where an emergency 9-1-1 call originates is crucial to effective emergency response, particularly if the caller cannot speak to give this information. Learn about enhanced 9-1-1 (E9-1-1), trends in emergency management software, and key features to consider when selecting software to protect your organization.

Enhanced 9-1-1: Why Your Workplace May Be at Risk Without It
Gain an understanding of what enhanced 9-1-1 (E9-1-1) is and what your organization can do to provide a safe environment for staff and guests.

eBrief: Why Enhanced 9-1-1 is Critical to Safety 
Is your phone system technology as reliable and precise as possible? Learn why your organization needs E9-1-1 and tips for how to move ahead with the transition to new technology.