Banner Health case study: creating patient-centric communications

A hospital’s tiniest patients have unique needs, especially when it comes to communication. How do you make sure that families stay informed minute-by-minute when their baby is in the NICU? The key is an efficient communications infrastructure, anchored by a smoothly functioning contact center. See how Banner Health has improved nurse response times to critical alerts in the NICU, reduced time needed to launch a critical code, and strengthened relationships with NICU family members.