News Release

Spok Earns Top Client Satisfaction Scores for Sixth Consecutive Year  

Healthcare industry clients ranked Spok No. 1 in  Black Book Market Research LLC 2023 survey 

ALEXANDRIA, Va., (Feb. 28, 2023) – Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a leader in healthcare communications, earned top honors for the sixth consecutive year in a survey of healthcare industry clients by Black Book Market Research on top-rated secure communications platforms. 

“We are honored that our healthcare clients continue to trust Spok as a valued partner for secure communications,” said Vincent D. Kelly, chief executive officer of Spok Holdings, Inc. “As the highest-rated product for six consecutive years, this award demonstrates that we are delivering communication technology that is helping hospitals and health systems improve communication and, ultimately, patient care.” 

Black Book Market Research LLC measures customer satisfaction across eighteen copyrighted key performance indicators: Strategic Alignment of Vendor Offerings to the Client’s Mission and Goals; Innovation and Optimization; Training and Education; Client Relationships and Cultural Fit; Trust, Accountability, Ethics, and Transparency; Breadth of Offerings; Deployment and Implementation; Customization; Integration and Interfaces, Interoperability, and Connectivity; Scalability and Client Adaptability, Vendor Staff Expertise, and Performance; Reliability; Brand Image and Marketing Communications; Marginal Value Adds; Vendor Financial Viability and Managerial Stability; Data Storage Services; Support and Customer Care; and Best of Breed Technology and Process Improvement. 

Spok received the highest honors for customer satisfaction in 11 of the 18 copyrighted key performance indicators Black Book Research measures including strategic alignment with client goals, innovation, reliability, support and customer care, and best of breed technology. 

For methodology, auditing, resources, comprehensive research, and ranking data, see