SPRINGFIELD, Va. (JUNE 14, 2016) – Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), a global leader in critical communications, today announced that it will demonstrate its contact center solution platform at the 17th Annual Call Center Week Conference and Expo in Las Vegas, June 27 to July 1, 2016. The Spok® platform provides integrated contact center solutions for operator consoles, web directories, on-call scheduling, emergency notification, speech recognition, secure text messaging, paging, and call recording.
“Managing the customer experience is vital to the success of any business, and a critical part of that success is a smoothly running contact center,” said Vincent D. Kelly, chief executive officer of Spok Holdings, Inc. “Spok has decades of experience in providing solutions that allow an organization’s contact center to deliver superior service.”
Spok works with companies across multiple market verticals and has enabled organizations globally to improve their contact center operations and enhance customer service through its comprehensive and industry-leading platform of solutions. Spok solutions enable contact centers to:
- Improve customer experience through enhanced service
- Increase staff efficiency and flexibility
- Record calls for ongoing training and quality
- Reduce costs by centralizing contact center operations
- Support clinical communications in hospitals, including code calls and alerts
Call Center Week brings together contact center professionals from organizations large and small across all industries for networking, educational sessions, keynote presentations, and the chance to explore new solutions. Attendees are invited to stop by booth 727 for a demonstration of Spok solutions and to meet with company representatives.