News Release

Spok Customers Improve Efficiency, Patient Care with Communication Solutions

SPRINGFIELD, Va. (MAY 18, 2016) – Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), a global leader in critical communications, today announced that tangible results of implementing Spok’s solutions are being demonstrated in many hospitals throughout the country. In fact, Spok customers have achieved notable improvements in staff efficiency and patient care coordination workflows throughout their organizations using Spok Care Connect® solutions. These hospitals and health systems are reporting improvements, including faster code call processes, compliance with Joint Commission standards, reduced patient discharge times, and increased patient satisfaction.

“Response time is a critical factor in patient care, and for Spok, the patient experience is really the focus. The outcomes these organizations have achieved are remarkable, and we’re proud to play a key role in helping their clinicians to deliver excellent patient care every day,” said Hemant Goel, President of Spok. Inc. “Hospitals today face many communication challenges, and the Spok Care Connect suite offers a unified platform to strengthen workflows across many different areas of the organization.”

“We have seen improved productivity of our clinical staff and improved satisfaction,” said Michelle Jones, executive director of the Presbyterian Customer Service Center. “But the best result has been our ability to improve patient satisfaction. With better, more efficient communications, we have allowed our clinicians to focus on making the patient experience the best it can be.”

See customer success statistics in Spok’s new infographic, “The ROI of Communication Technology.”