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Case studies
TidalHealth Signage
Reduced boarding time and overall length of stay in emergency department and increased provider satisfaction with ED admissions process.
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Case studies
Since using Spok Go, the organization has seen a 44-minute improvement in boarding time and a 31-minute reduction in overall length of stay in the ED.
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Case studies
Using Spok, UPMC created one console view and implemented a single tab to access contact details. Now, operators have all the information they need at their fingertips.
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Case studies
Transitioned contact center agents to a remote-work posture and successfully maintained operations at the virtual frontline of the COVID-19 pandemic.
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Case studies
Alleviated clinician burnout with faster, easier communications and simplified operations by consolidating contact centers into a centralized location.
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Case studies
Deployment of Spok contact center solution led to numerous efficiency gains. Most significant was the dramatic decrease in average call handling time from 43 seconds to 18 seconds (or 75.3% decrease).
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Case studies
Increased operator productivity and improved communication and care coordination between clinicians and other hospital staff.
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Case studies
By providing competitive salaries, a clear career progression, and more efficient ways to use Spok console, University of Utah Health increased engaged employees from 33% in 2015 to 74% in 2017.
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Case studies
Spok solutions reduced average time to reach hospitalists by 50 percent and improved hospital communications.
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Case studies
Issued emergency notification to all 20,000 employees within 8 minutes.