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One of the core challenges at OHSU was inaccurate and outdated data. This made it difficult for all users to find contact details quickly and efficiently. OHSU, in collaboration with the Spok Professional Services Team, outlined what items needed to be addressed to ensure accuracy of their data.

Using Spok, UPMC created one console view and implemented a single tab to access contact details. Now, operators have all the information they need at their fingertips.

Transitioned contact center agents to a remote-work posture and successfully maintained operations at the virtual frontline of the COVID-19 pandemic.

Alleviated clinician burnout with faster, easier communications and simplified operations by consolidating contact centers into a centralized location.

Deployment of Spok contact center solution led to numerous efficiency gains. Most significant was the dramatic decrease in average call handling time from 43 seconds to 18 seconds (or 75.3% decrease).

Increased operator productivity and improved communication and care coordination between clinicians and other hospital staff.

By providing competitive salaries, a clear career progression, and more efficient ways to use Spok console, University of Utah Health increased engaged employees from 33% in 2015 to 74% in 2017.

Spok solutions reduced average time to reach hospitalists by 50 percent and improved hospital communications.

Issued emergency notification to all 20,000 employees within 8 minutes.

Boost clinician satisfaction and improve sepsis mortality rate