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Contact centre

Improve customer service through best-in-class contact centre solutions 

Provide fast and effective help to callers. Manage rising call volumes with high-quality caller service. 

Why use Spok contact centre solutions?   

Equip your hospital contact centre operators with the tools needed to speed caller response   

Provide unparalleled customer service with more automated and efficient processes that will increase operator productivity, reduce costs, and elevate your call centre to be the clinical communication hub for your hospital. Easy-to-use technology and efficient processes help recruit and retain call centre staff. Removing the burden of manual tasks enables call centre agents to handle more diverse duties and responsibilities, and transform your contact centre into a revenue generating hub. And, doctors, nurses, ancillary staff, patients, and family members receive accurate information quickly.  

Simplify your contact centre processes

Support internal clinical communications and provide elevated customer service for external callers. Quickly and accurately look up staff and launch code calls, as well as send a message to individuals, groups, and roles. You’ll no longer need to reference outdated directories, spreadsheet-based on-call rosters, or multiple databases. Say goodbye to the paper-based chaos and provide access to everything your medical call centre staff needs at their fingertips.  

Interactive speech with Spok Voice Connect™:  

Are you looking to increase efficiency, improve provider and patient satisfaction, and provide cost savings to your organisation? Spok Voice Connect uses interactive voice response (IVR) technology for improved performance and provides intuitive, voice-based interaction in your contact centre. This system works alongside your contact centre operators to process routine phone requests including directory assistance and messaging—without the need for live operators and with more ease-of-use than touchtone menus. With interactive speech, operators’ time is freed to support more complicated requests – which increases efficiency and customer satisfaction and provides cost savings to your contact centre.   

Which contact centre solution is best for my organisation? 

Need interactive speech with Spok Voice Connect to help process routine phone requests and reduce operator workloads? That’s an option. Looking for a solution for call recording and quality management to provide focused operator training? That’s available, too. Schedule a consultation with our sales team to learn which solution is right for your organisation.

Putting patient care first

Use Spok to deliver clinical workflow automation to enable efficient, safe patient care.

Your platform solution for clinical communications

Explore Spok Care Connect®:

Spok Care Connect overview
Improve workflows across your organisation, from the contact centre to the patient’s bedside. Include everyone on your care teams, from doctors and nurses to housekeeping and transport staff. 

Secure messaging 
Enable seamless communication with care teams across your health system

Enterprise directory 
Reduce errors and wasted time with one centralised source of accurate contact data for all roles across the health system 

On-call rostering 
Provide accurate and up-to-date rostering information at your fingertips

Clinical care 
Connect clinical teams with the people and information they need when and where it matters most

Contact centre 
Improve caller service through best-in-class contact centre solutions