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The Swiss Cheese Model shows how small communication gaps lead to serious patient harm. See how hospitals use message accountability and clinical test result notifications to ensure critical information reaches the right person, every time.

Healthcare systems and hospitals need an organization-wide approach to maintaining directory and on-call schedule information so care teams can reach providers faster. Here’s how.

Nurses are busier and more stressed than ever. Streamlining clinical workflows can go a long way to improving their workplace experiences.

Learn how technology can improve communication among care teams, enhance patient safety, and help meet The Joint Commission accreditation standards. Technology can improve communication among clinicians to enhance patient care and safety and help achieve compliance with The Joint Commission national patient safety goals.

Call recorder software is a strategic necessity for contact center operations. Here are five powerful reasons your healthcare organization should be using this technology.

Here are four ways technology can help improve care team response and collaboration to provide the best patient experience, leading to better HCAHPS responses at your healthcare organization.

The alarm fatigue epidemic needs to be resolved: Here are seven ways to help diminish the ding of alarms throughout your hospital, improve patient safety, and boost clinician satisfaction.

When looking at the ECRI’s top patient safety concerns for 2025, Spok outlines four innovative ways clinical communication technology is designed to improve patient outcomes in healthcare.

This blog post explores how communication technology reduces the risk of negative outcomes and enhances patient safety in healthcare.

Gain a better understanding of the common missteps that can happen when adopting a secure messaging solution for your healthcare organization.

Improving patient safety is inherently connected to how care teams communicate effectively with each other. Well-designed clinical workflows rooted in efficient information sharing are the key to efficient operations at any hospital or health system. Explore the four ways improving communication elevates patient safety.

What does it take to be the best of the best in healthcare IT? Dive into an analysis of the 2024 Most Wired Hospitals to see what they share.