Spok Voice Connect™
Interactive speech solutions make life easier for your operators
Delivering superior customer service and efficient information sharing is critical for your organisation’s success. Yet, many contact centre representatives today are overwhelmed by the high volume of calls they receive — a great many of which are simple transfer requests or internal calls. You can offload a portion of routine calls with a user-friendly experience using Spok Voice Connect™. Built on the latest interactive speech technologies using interactive voice response (IVR), Spok Voice Connect enables callers to speak their requests instead of keying in responses. Using this speech recognition software, the system ‘listens’ to the response, finds the information, and connects the call – freeing operators’ time to support more complex, higher-value customer needs, as well as manage periods of high call volumes or being short-staffed.
Increase productivity and return on investment
How will interactive speech help my organisation?
- Manages greater call volumes easily and professionally
- Automates paging and messaging
- Reduces operator workloads, allowing time for more in-depth customer assistance
- Keeps calls connecting properly with ongoing tuning for changes
- Reporting dashboards streamline creation and user customisation
- Uses interactive voice response (IVR) for improved performance and provides intuitive, voice-based interaction
Ready to learn more?
We understand every organisation is unique and we’re here to help determine what solutions will best meet your health system’s needs.
Your platform solution for clinical communications
Explore Spok Care Connect®:
Spok Care Connect overview
Improve workflows across your organisation, from the contact centre to the patient’s bedside. Include everyone on your care teams, from doctors and nurses to housekeeping and transport staff.
Enable seamless communication with care teams across your health system
Reduce errors and wasted time with one centralised source of accurate contact data for all roles across the health system