SPRINGFIELD, Va. (August 1, 2018) – Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a global leader in healthcare communications, announced that Gartner, the world’s leading research and advisory company, has recognized Spok in its 2018 Market Guide for Clinical Communication and Collaboration (CC&C) for its Spok Care Connect® solution. Spok Care Connect is a CC&C platform relied on by more than 1,900 hospitals around the globe for smarter clinical communications. The platform combines a contact center solution, centralized and integrated directory and scheduling, alarm management, critical test result notifications, secure messaging, and paging to fully support multimodal, real-time communication among all of those responsible for patient care.
“We are proud to be listed in Gartner’s 2018 Market Guide and believe that this is further validation of the value proposition that we offer to our customers,” said Vincent D. Kelly, president and chief executive officer of Spok Holdings, Inc. “A clinical communication and collaboration platform is key to extending the value of investments made in EHR and other critical hospital systems while delivering relevant patient data to mobile devices at the point of care to improve outcomes. Increasingly, healthcare leaders are recognizing a CC&C platform as the logical next step in their evolution to becoming real-time health systems.”
Spok Care Connect interoperates with the solutions previously mentioned, along with a wide range of input and output devices, including smartphones, tablets, pagers, all leading EHR systems, remote monitoring equipment, nurse call devices, wireless telephony, and even nonclinical alerting equipment such as refrigerators, HVAC, and fire alarms. These integrations, plus advanced alarm surveillance capability that correlates, combines, and intelligently manages clinical alarms, and provides real-time mobile access to vital signs and waveforms, better empowers caregivers to make accurate clinical decisions and act on them quickly.
Healthcare provider CIOs and clinical leadership should use this guide to see where this market is heading and identify notable vendors, according to the report. Gartner recommends healthcare provider CIOs developing the IT strategy for next-generation care delivery should improve care coordination and transitions of care by equipping care teams with CC&C tools that interoperate with other core components of the care team collaboration ecosystem. Those components include the contact center, interactive patient care, alarms and notifications, and nurse call systems.
“More rigorous transitions of care measures are contributing to the need for an ecosystem of situationally aware and interoperable middleware and point-of-care IT solutions that foster care team collaboration within and beyond the inpatient setting,” notes Gartner Analyst Barry Runyon. “Clinical communication and collaboration systems can reduce care team toil and improve care team effectiveness and related enterprise key performance measures.”1
1Gartner “Market Guide for Clinical Communication and Collaboration” by Barry Runyon, 12 July 2018.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.