Spok Care Connect®platform rated highest for best-of-breed technology and ‘overwhelming client satisfaction’ in annual healthcare industry report
SPRINGFIELD, Va. (November 7, 2018) – Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a global leader in healthcare communications, announced that it has earned honors as the top overall healthcare technology vendor for secure communications platforms in an annual report published by Black Book Market Research. Spok also received the highest scores in the categories of best-of-breed technology and process improvement; trust, accountability, transparency, and ethics; viability and managerial stability, training and education; and tech support and customer care.
“The research indicates that ninety-seven percent of hospitals are budgeting for or investing in comprehensive clinical communication platforms this year, and the Spok Care Connect platform is the solution of choice in this category,” said Vincent D. Kelly, president and chief executive officer of Spok Holdings, Inc. “Enterprise technology that fully supports care team collaboration and decision-making is key to the evolution of real-time health systems and improving patient safety and outcomes, and Spok continues to build an industry-leading reputation in this area by consistently exceeding customer expectations.”
Spok Care Connect is the industry’s leading clinical communication platform that combines a contact center solution, centralized and integrated directory and scheduling, alarm management, critical test result notifications, secure messaging, and paging to fully support multimodal, real-time communication among all of those responsible for patient care.
“Healthcare leaders are not looking for simple point solutions for communication anymore, and the top ranking Spok received reflects a preference for a vendor that can do it all—secure communications across the entire organization, from the care teams on patient floors to the contact center to emergency response teams,” said Doug Brown, president of Black Book. “Spok has been a top player in this space for a long time, and their consistently positive feedback indicates that there are no disconnects between their promises and delivery.”
Black Book polled more than 2,000 healthcare professionals in Q4 2017 and Q1 2018 to develop this comprehensive industry report on the state of secure communications. The independent healthcare research firm recognizes top-performing vendors based on client experience and customer satisfaction indicators.
“We are proud to be a trusted partner for more than 1,900 healthcare organizations to support the delivery of exceptional, compassionate care,” said Hemant Goel, president of Spok, Inc. “As we develop the next evolution of the Spok Care Connect platform, we look forward to continuing our tradition of trustworthy technology that administrators, clinicians, and patients alike can rely on when it matters most.”